Google Cloud Support

Senior Support Administrator - (Site Reliability Engineer)

Why you?

Are you a Infrastructure Support Admin who lives in Bangalore or Hyderabad? Are you excited about supporting database infrastructures and working closely with various cloud environments? As a Senior Support Administrator, you will work as part of a team to supply complete support for all aspects of managed database and application infrastructure operations to a variety of Pythian customers.

If this is you, and you wonder what it would be like to work at Pythian, reach out to us and find out!

Hear from Abhishek Ghosh (Site Reliability Consultant) about why he loves working for Pythian: "I enjoy my role as a Site Reliability Engineer at Pythian because it allows me to blend my passion for problem solving with cutting edge technology to ensure our systems are reliable, scalable and efficient. Being at the forefront of maintaining and optimizing the infrastructure, I take pride in proactively identifying and resolving potential issues before they impact our services. The collaborative environment at Pythian empowers me to work closely with various teams, fostering innovation and continuous improvement. Every day presents new challenges and the opportunity to make an impact on the stability and performance of our systems is both rewarding and motivating."

What will you be doing?

• Stay current with new technologies and best practices as they emerge, and promote them within the team and to other team technical leads.
• Mentor team members and help them on their journey to greatness.
• Collaborate on long-term roadmaps for your team that suit the requirements of Pythian.
• Promote consistency and unity across Pythian by working closely with other Technical Leads and sharing knowledge and ideas.
• Stay informed of news pertaining to our clients technologies, highlighting and summarizing items of relevance promptly and concisely.
• Research and advice on complex problems faced by Pythian and our clients

What do we need from you?

• Strong understanding and expertise in GCP and either AWS or Azure.
• Experience on managing large scale infra on Cloud, Hybrid and On Premise environments.
• Able to understand GCP Billing and provide suggestions to customers on costing.
• Strong experience in identity and access management solutions in GCP.
• Understanding of Infrastructure as code (Terraform or similar) with experience in version control tools like Git.
• Experience on working on Kubernetes clusters. Understanding of GKE architecture and components. Able to fix the issues arising in the GKE environment.
• Able to find the root cause of the issues using Cloud Logging and provide a fix to prevent it from arising again in future.
• Knowledge on BigQuery, Cloud Functions, App Engine, GCP Virtual Private Cloud expertise.
• Able to understand Cloud Networking, Firewall, routes, VPC Network peering.
• Experience GCP cloud native services which includes but not limited to Compute Engine, Cloud Storage, Load balancer, Cloud Monitoring, Disks.
• Solid understanding of system administration fundamentals with a Linux focus; Linux Server deployment, configuration, and OS patching.
• TCP/IP networking, NIC teaming, and network services configuration (DNS, NTP, DHCP, etc.)
• Administration of web servers and supporting technologies, Apache, and Nginx.
• Strong understanding of multiple monitoring solutions and how to implement and manage them.
• Good organizational skills with the ability to work solo or as part of a team as required.
• Understanding of CI/CD pipelines
• Understanding of configuration management tools ( Ansible, puppet or similar)
• Scripting and automation of administrative tasks using Shell scripting or Python or similar.
• Prior experience recently working in a managed services environment or mid-to-large corporate enterprise IT environment, in either systems administration or engineering role is desired.
• Experience working with one or more hardware virtualization platforms such as VMware / Hyper-V. Good to have:- Database Administration skill set either with Oracle/SQL Server/Opensource.

What do you get in return?

• Love your career: Competitive total rewards package with excellent take home salaries, shifted work time bonus (if applicable) and an annual bonus plan!
• Love your development: Hone your skills or learn new ones with an annual training allowance; 2 paid professional development days, attend conferences, become certified, whatever you like!
• Love your work/life balance: 3 weeks of paid time off and flexible working hours. All you need is a stable internet connection!
• Love your workspace: We give you all the equipment you need to work from home including a laptop with your choice of OS, and budget to personalize your work environment!
• Love your community: Blog during work hours; take a day off and volunteer for your favorite charity.