OneHash Frappe CRM Consultant

Accountability: You must understand needs of our customers and be aware of the problems that the customers want to be resolved.
Reporting to: Cofounder
Location: Bangalore – Can join ASAP CTC: Between 9L to 18L (Negotiable)

Roles and Responsibilities:
Plan and deliver CRM strategies across the organization to retain existing customers, increasing brand loyalty, and expanding the company’s brand value.
Make sure the customer database is correctly segmented in order to target marketing activities appropriately
Collaborate with IT on defining the capabilities and driving the implementation of the required CRM infrastructure
Oversee CRM data governance which will include:

1. Data standards
2. Data audit
3. Data structures
4. User access rights
5. Reporting Strategically plan, execute and assess the performance of individual CRM program strategy within the internal teams Update and maintain stakeholder records within the CRM system Own the responsibility for retention campaigns, right from conceptualization to analysis. This will include idea generation, proposal preparation, overseeing the production process, and execution. Ensure the CRM system provides an effective sales funnel Analyze market reports to determine what kind of marketing trends the business should respond to Troubleshoot software or user errors that inhibit the efficiency of the interaction between people and technology

Qualifications and Experience:
Proven work experience as a CRM
Technical expertise with CRM and analytical systems
Strong mathematical skills to analyze reports and work with large data sets
Attention to detail, to manage the integrity of the CRM data
Commercial awareness to understand the target market and design campaigns accordingly
Strong communication skills along with a customer-oriented attitude
Demonstrated ability to convey a sense of urgency, openness to new ideas, inclusion and diversity, integrity, customer focus, and respect.