Team Lead, Investment Representative

Your career is an investment that grows over time!

Wealthsimple is on a mission to help everyone achieve financial freedom by reimagining what it means to manage your money. Using smart technology, we take financial services that are often confusing, opaque and expensive and make them transparent and low-cost for everyone. We’re the largest fintech company in Canada, with over 4 million users who trust us with more than $50 billion in assets.

Our teams ship often and make an impact with groundbreaking ideas. We're looking for talented people who keep it simple and value collaboration and humility as we continue to create inclusive and high-performing teams where people can be inspired to do their best work.

As the leader of our Investment Representatives, you will be responsible for handling client questions and overseeing risk and meeting compliance requirements. We manage hundreds of millions of dollars, so the stakes are high. We want to deliver extraordinary experiences that meet our client's on-demand expectations while being a compliance leader.

Please note, this role is not eligible for our 90 Days Away Program as per CIRO guidelines.

Required CSI certifications and registrations, no exceptions: CSC, CPH, DFOL, OSC and IDSC

In this role, you will have the opportunity to:

• Responsible for taking on team escalations and client complaints, analyzing root causes and implementing corrective actions
• Responsible for leading a team of registered agents, provide ongoing feedback and performance reviews, coach and develop Investment Representatives and ensure effective performance management
• Work with product teams, trade desk and operations team to modify and enhance product specifications to meet client demand
• Identify operational improvements to improve productivity and efficiency
• Be responsible for overseeing risk and meeting compliance requirements across all of our trading processes
• Grow team expertise to align with business demand and objectives; assess team skills and capabilities and continually look for ways to provide and enhance value delivered

We are looking for people who:

• Want to make a difference. We are a small team effectively reshaping how people look at the industry. We need people who 'get it' and want to play an integral part in helping us accomplish this mission
• Have extreme precision and attention to detail
• Are an excellent communicator and know how to explain complex concepts and work with a variety of people
• Are comfortable digging through data to find and analyze desired information
• Have great analytical and prioritization skills. You know how to balance what needs to be done with what’s possible to do. You understand the scope of an issue and its priorityEmbrace technology and the role it plays in financial services
• Are a passionate people leader that is excited to develop others

Skills we are looking for:

• Mandatory CSI certifications: CSC, CPH, DFOL, OSC and IDSC
• Experience working on a trade desk and with trading platforms
• Experience working with clients
• Analytical experience with Excel and SQL
• Solution focused
• Passionate about technology