Customer Experience Executive

About Bombay Trooper:
Bombay Trooper is a 11 years old fashion and accessories brand focused on travel, leisure, performance and outdoors. Over the years, we have created some category defining products such as unisize pants we call Hoppers, canvas backpacks made from recycled canvas, high-performance hiking pants along with daily basics in sustainable fabrics.

About The Role:
As a Customer Support Executive at Bombay Trooper, you will be the voice of our brand, engaging with our vibrant community of travel enthusiasts, adventurers, and eco-conscious customers. You will assist customers through email, chat, and social media, answering their queries, resolving issues, and helping them find the right products. Whether they’re asking about our iconic Hoppers or our recycled Terra Nova backpacks, you'll ensure every interaction leaves them with a smile and a great shopping experience. You will also be helping us interact with the community to collect reviews & feedback.

This is a full-time on-site role for a Customer Service Executive at Bombay Trooper at our office in Borivali, Mumbai.

Our Ideal Candidate:

• Speaks fluent English
• Is proficient in Excel & Spreadsheets
• Is a self-governed, self-disciplined individual who does not need over-seeing
• Has a charming & friendly personality
• Understands brand image and holds true to that
• Loves to travel and make friends
• Does not have to commute more than 45 minutes to reach our office
• Likes the products we make and loves to talk about them
• Pays attention to details

Why Work With Us:
We aren’t just a clothing brand—we’re a tribe of explorers, adventure-seekers, and nature lovers. At Bombay Trooper, we embrace the joy of travel, outdoor living, and sustainability, and we want you to be part of that movement. Joining us means you’ll have the chance to interact with customers who share our passion for life on the go, while working with a brand that’s as unique as the products we create.

Job Perks:

• Self-governed job. You make your own rules, as long as we see performance, we don't manage or interfere.
• Work in laid back office with a small team
• Paid, personal and travel leaves
• Learn cool new tools, experiment with AI, exchange knowledge and develop your professional skills.

If you think you're our ideal candidate, we would love to have a chat with you. As a team DNA, we extremely value attention to detail and to test the same, we want you to mention the word planet in your message to prove you have read through this job description.

We are looking forward to learning more about you. Cheers!