Customer Experience Specialist

This Customer Experience Specialist provides an exciting opportunity to work with cutting-edge technology and manage customer deployments from start to finish. The successful candidate will have the opportunity to work closely with customers and internal teams, and will play a critical role in ensuring customer satisfaction and driving account growth.

Responsibilities:

• Serve as the primary point of contact for assigned clients and manage the entire project life cycle, from kick-off to delivery.
• Understand customer needs and provide strategic guidance to achieve their goals using Sherlock's powerful marketing platform.
• Create project plans and manage timelines to ensure project milestones are met on time and within budget.
• Manage project budgets and billing, ensuring that clients are invoiced accurately and timely.
• Develop and maintain strong client relationships through regular communication and collaboration.
• Work closely with cross-functional teams to ensure successful project execution and client satisfaction.
• Leverage data analytics to provide insights to clients and inform strategic decision-making.
• Provide regular progress updates to clients and internal teams and facilitate meetings as needed.
• Anticipate and proactively address potential issues or challenges that may impact project delivery or client satisfaction.
• Drive continuous improvement in processes and services to improve client satisfaction and overall account performance.

Requirements:

• Bachelor's degree in Business, Marketing, or a related field.
• 3+ years of experience in account management, project management, or a related field.
• Experience managing customer relationships in the marketing or technology industry.
• Strong project management skills with the ability to manage multiple projects simultaneously.
• Excellent communication skills, both written and verbal, with the ability to effectively communicate with customers and internal teams.
• Strong problem-solving skills with the ability to proactively address potential issues or challenges.
• Detail-oriented with strong organizational skills.
• Ability to work collaboratively in a fast-paced environment.
• Experience with Sherlock platform or similar marketing technology is a plus.

Hiring Process

1. Fill this candidate form and submit your details
2. Submit your resume to [email protected]
3. HR team will review the resume and schedule an Intro call
4. Once we match you with a role, we will ask you to complete an assignment to test your hands on skills
5. Tech Interview
6. HR Interview
7. Reference check
8. Offer

***Salary commensurate with experience and grade/range

Start exploring career options at Infinite Analytics by completing steps #1 and #2 today!

Good luck!