Solutions Architect

Who We Are:Ordergroove is a dynamic, fast-paced environment where you will be involved in building something of real value from the ground-up. We're looking for bright, talented people who are excited about innovation, growth, and the exciting world of Relationship Commerce. If you’re motivated by a desire to solve problems and deliver groundbreaking insights and solutions you’ll fit in perfectly! About the Role:Are you the type of person who loves diving deep into the details of how things work? Do you get a kick out of finding ways to make things better, faster, and more efficient? Do you thrive on being the guide and helping high-profile brands shine? If that sounds like you, we want to meet you.We're on the hunt for someone who’s more than just a problem-solver—you’re a natural-born tinkerer with a passion for understanding complex systems, both technical and human. You’ll be the go-to expert who can not only see the big picture but also obsess over the tiniest details that make all the difference. What You Will Do:

• Be the driving purpose behind highly technical integrations with some of the biggest brands in the world. Use your passion for systems and processes to ensure our customers are set up for success.
• Guide our most high-profile integrations from the front, turning complex obstacles into clear, actionable plans that inspire your team and wow your customers.
• Manage multiple high-profile projects in parallel, prioritizing efficient launch timelines and conflicting priorities with an ease that leaves our customers wondering how you do it.
• Work cross-departmentally to inform product development roadmap and influence sales opportunities.
• Train and enable teammates across the organization to improve technical understanding of Ordergroove features and e-commerce platforms.
• Define, develop and improve internal processes that balance efficiency and impact, with the ultimate goal of delivering exceptional customer satisfaction.
• Tune into the needs and motivations of everyone you work with, whether it’s a customer, team member, or partner. You’ve got a sixth sense for understanding what people need before they even know it themselves.
• Communicate with confidence, clarity, and empathy. You know how to break down complicated ideas into simple, compelling messages. About You:
• A geek at heart, you seek to understand the way things work when reading the manual is not enough.
• A customer service superstar who can balance the art of listening with the science of finding solutions to delight customers and ensure they love what you deliver.
• Attention to detail, highly organized, and an absolute focus on quality of work.
• Comfortable taking ownership to develop a playbook for new tasks, activities, and obstacles.
• Experience working directly with senior technical resources including C-level roles.
• 6+ years of experience managing technical API integrations of 3rd party apps and software into SaaS or eCommerce platforms; you’re comfortable reading logs, source code, querying DBs, and everything in between.
• 6+ years of direct experience working with APIs, SDKs, webhooks, SQL, Javascript, HTML/CSS, XML, JSON, and front-end troubleshooting. Bonus Points For:
• Experience training and/or guiding technical teams
• Experience with eCommerce platforms and associated technologies.
• Experience with payment gateways and processors. If you don’t meet 100% of the qualifications outlined above - that’s okay, nobody’s perfect! We encourage you to apply if you think this is a role that would make you excited to come into work every day. About Ordergroove:Ordergroove powers recurring revenue for the world's largest and most innovative retailers including L'Oreal, Dollar Shave Club, La Colombe Coffee, Bonafide Health, BarkBox and more. As a direct result, more than 11% of adult Americans have a subscription powered by Ordergroove. Our technology makes seamless, one-of-a-kind subscriber and membership experiences possible to turn one-time transactions into profitable recurring customer relationships.Ordergroove’s powerful platform empowers merchants with highly customizable options such as flexible promotions, bundling, and analytics to bolster their bottom line while making customers' lives easier. We recently achieved a milestone year with 152% year over year new business growth, and were rated best-in-class subscription technology by CB Insights and eCommerce Platform of the Year by RetailTech Breakthrough Awards. Our company values celebrate collaboration, different perspectives, and curiosity with the goal of getting to the right answer, no matter who came up with it. At Ordergroove we are committed to creating a welcoming and supportive environment for all people. We encourage people with different backgrounds and experiences to join our growing team so that we gain different perspectives and build the best team possible. We demand the best of ourselves and each other and never miss an opportunity to celebrate our successes. With a fully flexible work from anywhere culture, staying connected and supporting each other are always top of mind. We build our tight-knit community through small group events like trivia night, cooking classes, and book clubs. We encourage cross-functional relationships through virtual coffees and we stay close to the business through weekly team updates and quarterly all-hands meetings. At Ordergroove, we focus on flexibility and empowering our team to make the right choices for themselves. We have flexible PTO and a totally remote (anywhere in the US) workforce, and an annual personal development budget that you use for what matters to you (wellness, career development, productivity at home, etc). And of course, that is on top of the basics like competitive compensation (including stock options) and incredible, affordable benefits. Come join our amazing team while we enable the fastest-growing segment of commerce that makes life easier for millions of consumers every day! At Ordergroove, we want to hire, develop and retain the best talent, making Ordergroove a top destination to grow your career.The pay transparency law is a way of narrowing the gender pay gap and fostering an engaged and positive working environment. It is also a way to share what we think is a reasonable, equitable and competitive compensation structure for the roles on our team. The total compensation range for this role is between $160,000 and $190,000 plus equity.