Director, Hardware Operations

Adentro (www.adentro.com) is turning real-world data into the marketing fuel that businesses need. Now more than ever, brick-and-mortar businesses are looking for solutions that will drive their growth in a post-pandemic world. Through its Global network of over 7000 sensor locations, Adentro collects a billion points of data per-day, 24/7/365. That data is at the core of our real-time analytics and warehousing systems where we generate the information that drives online marketing programs through platforms such as Facebook and Instagram. Millions of users interact with our products on a regular basis.

Adentro is a San Francisco-based company backed by the biggest names in Silicon Valley. Our teams enjoy a remote first and highly flexible work culture.

Summary:As a key member of our Hardware Operations team you are reporting to the Chief Operating Officer. A successful candidate will be responsible for managing the functional areas of WiFi Access Point supply chain logistics and inventory management. Working with cross functional teams across Adentro to support network engineering,technical support, pre and post sales engineering, and technical onboarding.

A successful candidate will be a self-starter, have a rich history of owning issues and, assisting with continual improvement initiatives pertaining to complex software systems. They also bring to the table strong organizational skills and a thirst for knowledge.

What You'll Do:

• Establish strategic direction and goals for hardware operations, including growth management, cost, quality, delivery, and fulfillment
• Inventory Management: Forecast demand and manage inventory costs and availability
• Own relationships with distribution and manufacturer partners to maintain supply chain (Shipmonk, OpenMesh, Meraki, Boomtown, UPS, Fedex)
• Ensure and optimize timely, cost effective delivery of hardware to customer
• Manage logistics lifecycle of hardware (Purchasing, Fulfillment, Shipment, Return, Reverse Logistics, etc.)
• Manage network infrastructure lifecycle including commissioning, firmware, hardware upgrades and decommissioning
• Architect wireless technical solutions to meet the customers’ business requirements
• Project management of enterprise network and hardware integration design and implementation
• Manage Professional Services vendor and process (installs, site surveys, integrations, etc)
• Manage technical onboarding program, support, and experience
• Ensure network and hardware customer service level agreements are met
• Develop and lead technical enablement training and onboarding program (e.g. help center articles)
• Identify, recommend and implement changes to improve productivity and reduce cost related to functional areas
• Maintain network and hardware operations documentation, including configuration data, change requests, installation procedures, diagrams, and test plans
• Support Sales and Customer Success teams in pre/post sales lifecycle
• You will support the work of our engineering teams in monitoring and troubleshooting network operations.

What You Have:

• Must be a forward thinker in bringing best practices to WiFi network implementations
• A minimum of 5 years’ experience managing enterprise grade WiFi network operations
• Bachelor's degree in computer science or equivalent experience
• Advanced IT networking certification
• Experience with industry leading WiFi network equipment: Cisco Meraki, Aruba,
• Ruckus, OpenMesh, etc.
• Excellent oral and written communication skills for technical and non-technical audiences
• Must possess interpersonal, analytical, organizational skills and great attention to detail in planning and documentation
• Must be able to prioritize tasks and work well under pressure, self-motivated and service-focused
• Ability to travel 10% or more of the time

Our Values:

• Be Committed: Work hard, Own the problem, Learn
• Create Trust: Do what you say, Create trust with our Clients and Colleagues
• Be Bold: Experiment, Speak up, Hope is not a plan
• Deliver High Performance: Prepare, Commit, Deliver

Perks and Benefits:

• 100% Remote work
• Laptop and other equipment fundamentals (monitor, keyboard, and mouse if you need it!)
• Flexible Vacation Policy
• Excellent benefits package
• Education and career development support
• Stock options