Senior Operations Executive

Overview:

The Operations Support Manager plays a pivotal role in overseeing the daily operations of the organization. He/she is responsible for ensuring smooth functioning across various departments, optimizing processes, and implementing strategies to enhance efficiency and productivity. The Operations Support Manager reports directly to the Operations Manager and collaborates with department heads to achieve organizational goals.

Key Responsibilities:

Strategic Planning:

Develop and implement operational strategies aligned with the organization's objectives.

Identify opportunities for process improvement and cost optimization.

Process Optimization:

Analyse existing operational processes and identify opportunities for improvement.
Develop and implement strategies to streamline workflows and enhance efficiency.
Establish and maintain standard operating procedures (SOPs)

Cross-Functional Collaboration:

Collaborate with various departments to understand their support needs.
Address any operational issues that may arise and work towards resolution.

Technology Integration:

Identify and evaluate new technologies or tools that can improve operational processes.
Oversee the implementation of new systems and ensure proper training for the team.

Budget Management:

Assist in the development and management of the operations support budget.
Monitor expenditures and implement cost-saving measures where possible.

Managing Operational teams:

Managing functional teams like technical operations, Legal, Business operations, etc, and reviewing daily/monthly planning and goals.

Vendor Management:

Identify and evaluate potential vendors for operational support services.
Negotiate contracts and agreements to ensure favorable terms for the organization.
Collaborate with vendors to resolve issues and improve service delivery.

Qualifications:

Must have:
Engineering (Software/IT/Computer) +2 years of work experience + MBA (Operations/ Business Management) +3 years of experience
Certification in project management or operations management (e.g., PMP, Six Sigma).
Proficiency in MS Tools, JIRA, Atlassian, Confluence, MIRO (or any similar tool)
Proven experience in operations management or a similar role.
Strong leadership and team management skills.
Excellent analytical and problem-solving abilities.
Proficiency in project management tools and software.
Sound knowledge of industry regulations and compliance standards.

Additional Requirements:

Flexibility to adapt to changing priorities and work in a fast-paced environment.
Ability to make sound decisions under pressure.
Commitment to maintaining confidentiality and integrity.
Willingness to travel occasionally as and when required.

Benefits and perks:

Progressive leave policy for effective work-life balance.
Training and Certification budget for your professional growth and development.
Company-sponsored workcation once a year.
Multicultural peer groups and supportive workplace policies.
Celebrate monthly team events and fun-filled outings.