Product Manager - Cards

(London or Edinburgh)

Are you curious, excited by experimentation and always looking for a better way of doing things?  

Do you want to keep learning and developing whilst getting hands-on experience working in the embedded payments space?

Do you want to have the opportunity to thrive in a vital Product Management role within Modulr and directly impact the growth and scale of the business?

We are looking to hire ambitious, and value-adding talent to join Modulr, the fastest growing payments business in the UK and Europe. This is an excellent opportunity to work in a high-growth environment with a mandate to drive new processes within a fast-paced and collaborative culture where you will have access to the latest technologies.

About Us

At Modulr, our vision is a world where all businesses are powered by embedded payments. Modulr enables thousands of businesses, from SMEs to Enterprise, across the UK and Europe to efficiently pay-in, collect and disburse funds instantly via a range of payment methods, accounts, and card products. We’ve created an industry-leading platform with comprehensive online tools and API access, to meet the demands of daily business payments. We are connected to an expanding network of accounting and payroll platforms, including Sage, Xero, BrightPay and IRIS. Our payments expertise and extensive product capability also enables us to build tailored solutions to solve complex payment problems for hundreds of clients in a range of industries, including Travel, Merchant Payments, Lending, Wage Advance and Investment & Wealth. We are deeply integrated into the payment eco-system. In the UK, we are direct participants of Faster Payments and Bacs, and hold settlement accounts at the Bank of England. Our payment network connectivity includes CHAPS, Open Banking, SEPA, SWIFT and account issuance in 11 currencies. We are principal issuing members of Visa and Mastercard across UK and Europe. Our regulatory permissions and governance structure underpin our business. We are regulated and supervised as an Authorised Electronic Money Institution (AEMI) in the UK by the Financial Conduct Authority and in the Netherlands by De Nederlandsche Bank. Our founding team has a wealth of experience in the payments industry and growing successful businesses. Modulr is backed by the venture arms of payments giants PayPal and FIS, as well as growth investors Blenheim Chalcot, General Atlantic, Frog Capital and Europe. Modulr now has over 400 employees spread globally across offices in London, Edinburgh, Amsterdam and Mumbai.

Modulr values

• Building the extraordinary and going that extra mile
• Owning the opportunity, be passionate and proud of the time you invest
• Move at pace, reach your goals faster with us supporting you each step of the way
• Achieve it together, working as a team and being a Modulite

Card Product Manager is a vital role within Modulr, directly impacting the growth and scale of the business. Depending on your background and project focus, you will need to be comfortable performing the following:

Product Discovery, Roadmap, and Development:

• Gather and prioritise customer feedback to improve the product.
• Define and prioritise card product roadmap based on market needs, customer feedback, and business goals.
• Work closely with cross-functional teams (engineering, design, operations) to develop and launch new card products and features.
• Define product requirements, write user stories, and manage the product backlog.

Market Research and Analysis:

• Conduct market research to identify trends, customer needs, and competitive landscape.
• Analyse data to inform product decisions and identify opportunities for growth.

Stakeholder Management:

• Collaborate with internal stakeholders (e.g., sales, marketing, customer support) to ensure alignment and successful product launches.
• Communicate product updates and progress to senior management and other stakeholders.

Regulatory Compliance:

• Ensure that card issuing products comply with relevant regulations and industry standards by engaging key internal stakeholders across risk and compliance.
• Stay updated on regulatory changes and assess their impact on the product.

Performance Monitoring:

• Track and analyse card product performance metrics (e.g., adoption rates, transaction volumes) to assess success and identify areas for improvement.

Third-Party Partnerships:

• Manage relationships with card networks, payment processors, and other third-party vendors.
• Ensure service level agreements are met.

Risk Management:

• Identify and mitigate risks associated with card issuing products, including fraud prevention and security measures.
• Implement and monitor risk management strategies.

Training and Support:

• Provide training and support to internal teams (e.g., sales, customer support) on new product features and updates.
• Develop documentation and resources to assist with product usage and troubleshooting.

Opportunity 

This role is an excellent platform for experienced professionals to take their career to the next level and an opportunity unlikely to be found anywhere else.

About you

The ideal candidate will have a proven track record of delivering results in a fast-moving business environment and be comfortable with change and uncertainty. Key experience and attributes to be successful in this role:

• 4+ years of relevant experience as a Product Manager or similar role in a high-growth, fast-paced environment, demonstrating a strong ability to balance multiple priorities that may change frequently.
• Direct experience with card issuing in UK and European contexts with an in-depth understanding of card issuing processes and scheme regulations.
• Experience in managing card suppliers and effectively communicating essential business requirements as an issuer to enhance products and relationships.
• Outstanding communication skills, able to manage internal and external stakeholders at all levels.
• Be able to operate at a range of levels – both in terms of big picture strategic thinking, thought leadership and getting into the data and analysis.
• Proven ability to manage multiple projects simultaneously and deliver them on time.
• Understanding of financial metrics and the ability to assess the financial impact of product decisions.

What can Modulr offer you

You’ll be part of a cross disciplinary team (s), with co-workers located in Edinburgh, London, Amsterdam or India. We are friendly and sociable, challenging but rewarding. We want you to push yourself and for us to support you in your future as we scale up and grow. Our culture and values are putting you first and are about investing in your future.

• Share Options Incentive Scheme
• Company Bonus - the more successful we are together, the more company bonus we offer.
• Benefits pot - £1000 towards a variety of benefits for you to choose (including healthcare, dental etc), Perkbox (freebies and discounts!), plus access to season ticket loan.
• 33 days holiday (inc. bank holidays) + your birthday off + opportunity to buy extra holiday - choose which days you take off to relax and/or spend time with loved ones.
• Learning Opportunities – on joining Modulr you will embark on our 3-day onboarding programme to be equipped with the Modulr know-how and arm you with the tools you need to be successful from day 1! But, we don’t want your learning to stop there so we will continue to provide you with the tools and capabilities through our learning channels and platforms to allow you to grow and develop in Modulr.
• Modulr hands-on - join your colleagues for our company wide events throughout the year.
• Great workspace - Modulr thrives on innovation which is best done through in-person collaboration. This approach enables us to work together closely, exchange ideas, and create innovative solutions that drive our success. We have state of the art offices located in WeWork in Edinburgh, ScaleSpace in London, and WeWork in Amsterdam.

ModInclusion 

We believe that diversity is essential to our success and welcome individuals from all backgrounds, experiences, and perspectives to join our team. If you share our values and enjoy working in a dynamic and exciting environment, we encourage you to explore our available positions and join us in shaping the future of Modulr.

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