Deputy Manager- NGO relations

Role Overview:
The Dy Manager will support the Operations Manager in NGO Operations which will include onboarding NGOs on the
platform, providing support to them and renewing their subscription with us. In an individual capacity, the Dy Manager will
also be a Key Account Manager for a group of NGOs to increase donations from them and will also take care of any
escalations across NGOs. The Dy Manager will also lead a team of 1-2 team members/interns and will be responsible for
training team members and helping the Operations Manager in their recruitment.

Roles & Responsibilities:
● Assisting the Operations Manager in NGO Operations.
● Responsible for NGO onboarding, NGO/Donor Support, Renewals & Escalations.
● Key Accounts Management with a set of clients to increase donation volumes.
● Identifying bottlenecks in current processes, and providing actionable solutions for improvement.
● Responsible for NGO onboarding, NGO/Donor Support & Escalations.
● Key Accounts Management with a set of clients to increase donation volumes.
● Training team members and assisting the Operations Manager in recruiting the team.
Expectations & Skills Required:
● Excellent Oral & Written Communication skills in English and excellent Oral Communication skills in Hindi. Spoken knowledge of other languages will be an added advantage.
● Strong presentation skills for Video DEMOs
● An advanced degree of Excel capabilities.
● Attention to detail is critical in this role as it involves a KYC process for onboarding NGOs.
● Candidate must have experience in customer interactions and a customer-first mindset to solve their problems and aim toward customer delight.
● Candidates are expected to operate independently without being “micro-managed” by showing a high degree of ownership and responsiveness.
● Ability to prioritize and multi-task amongst various responsibilities.
● Delegate, assign & train tasks to team members.

Qualifications:
● Any graduate with 3 to 6 years of experience. MBA candidates are preferred.
● Experience should be significantly more in Operations.
● We are looking for a person who would love to be part of a purpose-driven organization that is assisting NGOs in raising donations from individuals and believes strongly in the role of technology to enable it. The role will require excellent communication skills, a strong work ethic, flexibility to handle a diverse range of activities and be willing to do what it takes to achieve the goals