Project & Client Success Manager

About us:

At Dresslife, we're reshaping the fashion industry with our pioneering 1-to-1 personalization technology. As a dynamic B2B SaaS tech start-up, our AI-driven solutions assist fashion retailers in providing a personalized shopping experience, facilitating customers in discovering clothing that truly aligns with their style and fit.

Our mission transcends personalization. We aspire to reshape the fashion e-commerce landscape by curbing CO2 emissions triggered by excessive return rates and surplus stock, thereby benefiting our clients and the environment alike.

Interested? Check out this engaging video to learn more!

Working at Dresslife not only propels you out of your comfort zone but also stimulates daily learning. Our high-performance culture fosters continuous growth, where everyone is both a student and a mentor. We champion a growth mindset, prioritize teamwork over hierarchy, and advocate for candid, transparent feedback.

Our German office is situated in the buzzing VentureVilla in Hanover, the capital of Lower Saxony and one of Germany’s greenest cities. You’ll have access to a dynamic start-up network.

*Role Overview: *

As the Project and Client Success Manager, you will play a pivotal role in ensuring our clients achieve their desired outcomes through our cutting-edge technology. You'll build robust relationships with customers, comprehensively understanding their needs, and providing tailored solutions to drive their success. This multifaceted role demands a proactive, customer-centric approach, fostering collaboration across internal teams to deliver exceptional service.

*Key Responsibilities: *

• Develop detailed project plans, timelines, and milestones for customer onboarding projects, ensuring all project objectives are met within the agreed timeframe.
• Serve as the main point of contact for new customers during the onboarding process, providing clear communication and updates.
• Work closely with cross-functional teams, including Sales, Customer Success, Product, and Engineering, to ensure all aspects of the onboarding process are aligned and executed smoothly.
• Identify potential risks and develop mitigation strategies to ensure project success.
• Continuously evaluate and improve onboarding processes to enhance efficiency and customer satisfaction.
• Provide comprehensive training and support to customers during the onboarding phase to ensure they understand and can effectively use Dresslife’s technology.
• Maintain comprehensive project documentation, including status reports, meeting notes, and action items. Monitor and report on project performance, using key metrics to track progress and identify areas for improvement.

*Requirements: *

• 3+ years of experience in project management and customer success roles.
• Technical understanding of software solutions, preferably in the e-commerce or SaaS B2B space.
• Customer-first mindset with strong customer management skills.
• Fluent in English; proficiency in German is a plus.
• Consulting background, ideally with experience from Accenture or similar firms.
• Experience in the e-commerce, fashion, or SaaS B2B industries is preferred.
• Proactive and fast-paced with excellent analytical and communication skills.

*Benefits: *

• A direct hand in enhancing customer experiences in a trailblazing industry.
• Competitive compensation package, inclusive of attractive benefits and stock options.
• Engage in lively on-site and virtual team events, promoting connectivity.
• Benefit from our incentivized employee referral program.
• Experience autonomy in your role within our flat hierarchy structure.
• Thrive in our multicultural, supportive, and proficient international team environment.
• Enjoy the convenience of working in your timezone, with occasional overlap for team collaboration.
• Clear career progression paths complemented by ample professional development opportunities.
• Experience the rigor of German work ethics and management style.

If you're ambitious, curious, and eager to shape the future of fashion with Dresslife, we want to hear from you.

Interested in relocating to GER? We provide support with the Blue Card application for interested candidates. In Germany you’ll receive universal statutory health insurance, so you’ll benefit from one of the most consumer-oriented health systems in Europe.

Apply now and let's script an exceptional success story together!