Technical Support Representative

As a Technical Support Representative on the Forms Team, you will play a crucial role in helping Siteline achieve its goals by supporting a fundamental part of our business. Working closely with the customer success team, you will assist customers in transforming PDF forms into customer fillable forms using our internal tool. This role offers the opportunity to build foundational skills for customer success while contributing to our mission of delivering value to our customers.

Responsibilities:

• Build forms using an internal tool to transform PDF forms into customer fillable forms.
• Ensure precise alignment and sizing of fonts to maintain consistency and quality.
• Work efficiently with PDFs and Excel to optimize form creation and processing.
• Assist customers with billing inquiries, including identifying and communicating math errors to the team.
• Collaborate with teammates on strategic projects as needed to support team objectives.
• Becoming proficient in navigating the Siteline platform and providing expert assistance to customers in troubleshooting technical issues.
• Conducting thorough investigations into complex technical issues reported by customers and providing timely and effective resolutions.

What We're Looking For:

• Fluent English writing skills (fluent speaking English preferred).
• Strong math skills, persistence, and attention to detail.
• Proficiency in computer skills, including Excel and email. Ability to manipulate PDFs (annotate, change, recreate) is essential.
• Excellent communication skills and fast learner. Ability to quickly learn construction vocabulary and associated variables.
• Highly motivated, results-driven, competitive, resilient, and fearless.
• Organized with strong time management skills.
• Strong internet connection.
• Collaborative team player.

Preferred:

• Availability in US Time zones (ET to PT)
• Previous experience in a SaaS company is advantageous
• Experience in building forms is highly desirable
• Familiarity with commercial construction accounting is a plus
• Experience working in a technical support role is a plus
• Experience with support tracking systems like Zendesk is a plus