Client Success Manager

Big Boost Marketing, a leader in digital marketing technology, sales funnels and email marketing automation is looking for a bright Client Success Manager to join a powerhouse team of ninja marketers, rockstar web developers, graphic designers, and operations gurus.

Big Boost is a fun, fast-paced environment helping health and wellness professionals make a difference in their communities and ultimately the world. We collaborate. We laugh. We work hard every day. We are Big Boost - check us out here: https://bigboost.marketing!

Are you a fun and passionate person who believes anything worth doing is worth doing well? Do others describe you as a key player? Are you a creative leader who enjoys working in a team environment ? Do you naturally take ownership and track tasks to completion?

If you don't like getting uncomfortable or being forced into lateral-thinking situations - you'll hate working with us... But if you're creative, hard-working, truly love a constant challenge and rapid growth, keep reading, because this is the job for you...

As one of our Client Success Managers, you will be responsible for the continual progress and implementation of your clients projects from start to finish.

Our ideal candidate:

• Will work primarily with clients to gather information for projects, and with the production team to execute tasks and complete projects efficiently and on time.
• Is a natural born communicator and leader, working with clients makes you happy!
• Can work one-on-one with client’s to gather requests and translate them into tasks.
• Can manage a full inbox with client requests, inquiries and suggestions.
• Believes to do lists rule the day and at the end of the day you come pretty close to crossing off all items on your list if not all tasks
• Knows that it's the little tasks that keep a business up and running and enjoys working out the fine details
• Is willing to jump in and solve problems and become the expert whenever needed
• Prioritizes organization and communication in a team
• Thinks ahead and asks good questions
• Makes adjustments to your understanding of executing tasks, commitment to improving
• Values autonomy and a flexible schedule while balancing availability to meet client deadlines and fulfill role responsibilities
• Works independently with efficiency, and is resourceful.
• Understands and honors team deadlines
• Can track and manage multiple tasks in progress and ensure its completion
• Is hungry and highly motivated to work and will always give 150%, whether the task is mapping out project deliverables or tasking web developers

Skills/Requirements:

• Familiarity with: Asana, Google Drive, support desk ticket system such as helpscout, Google Analytics, Facebook Business Manager, experience with CRM such as Active Campaign or Mailchimp.
• Familiarity with Project Management software and processes
• Excellent written communication skills
• Advanced time management and interpersonal skills
• Confident enough to speak with clients and lead a meeting with medical doctors and other company stakeholder.
• Applicants should be based in North/Central/South America/ Europe/ Africa
• Able to work EST, from 9 AM - 5 PM EST
• Follows through and gets things done
• Ability to handle multiple moving parts at once
• Mindset to set goals and then take action to fulfill them
• A sensei master of organization and management
• Able to bounce back from constructive criticism with renewed dedication
• Always learning, growing, and expanding your boundaries
• 1-2 years experience in project management or client management
• Previous agency experience is a plus