SE Operations Manager

The Opportunity

Sales Engineering is often referred to as the backbone of a sales organization. We are searching for an SE Operations Manager to help keep that backbone aligned by instilling efficiency and effectiveness into all we do as part of the sales cycle. This role will have a tremendous impact on not only the sales organization, but provide exposure across a number of other functional departments (ie; product management, customer success, marketing).

The person that will thrive in this role is someone who is a natural born problem solver, is driven to improve efficiency, enjoys teaching others, is a “systems thinker”, and wants to have a larger impact on an organization. You will have an opportunity to improve existing processes, implement new ones, create systems that effectively link field level feedback to the business, and help enable the team to consistently execute against the metrics that are most important to the organization.

Who you are:

• Enjoy enabling others, understanding that no single individual can have as much of an impact as the greater team. Teaching comes naturally to you and you enjoy it.
• Are a systems thinker, driven by efficiency and effectiveness of process, but are also open minded and do not let rigidity of process detract from your ability to listen and take feedback
• Always on the lookout for ways to improve
• You are a doer; you don’t just come up with ideas, you make them happen
• Understand the sales process; you’ve worked as an SE and have seen what works well and what doesn’t
• Can learn anything, quickly and adapt/pivot as necessary
• You are data driven; reporting and analytics are an important part of your operational path. You can derive methods and create reports based on observations that will deliver value to you, the team and the wider organization

What you’ll do:

• Building and automating core business reports, dashboards and alerts (while also building them in a scalable way that allows us to standardize reporting, reduce report proliferation, and allow multiple departments, teams, users to leverage the same report/dashboard)
• Own and operate existing Pre Sales tools to drive operational excellence (eg; Vivun)
• Identify and implement processes, tools and systems to drive greater consistency and efficiency (eg; RFP response solution)
• Create documentation around existing and new processes. Identify gaps and areas for improvement, recommend and implement improvements.
• Enable/train the team to execute consistently with defined processes and tools
• Setting up and onboarding of new hires as part of the holistic SE onboarding program
• Work closely with key stakeholders of other departments to drive effective collaboration amongst teams (eg; consistent feedback from field into product management)

Experience you’ll need:

• 3-5+ years in a role as a Sales Engineer
• Proven ability to create elegant reports and dashboards within Salesforce. Salesforce admin experience a plus
• Experience with Vivun a plus
• Are a clear and proactive communicator, both verbally and in writing
• You have kept meticulous documentation in a system (eg; Confluence)
• Track record of success building relationships with various stakeholders within a company
• Ability to adapt in a fast paced environment, balancing competing priorities
• Excellent organizational skills and ability to focus on details
• Have designed process/systems with proven improved efficiency gains

More About Abnormal Security:

Abnormal Security is defining the next generation of email security defense. Our platform uses machine learning and artificial intelligence to baseline communication content, user identity, and behavioral signals in real-time and at-scale in order to detect the abnormalities of email attacks. Customers love us because we consistently detect and stop what everyone else in the market can’t -- advanced attacks that have never been seen before -- and we do so with beautiful user interfaces and best-in-industry customer support.

Our veteran team has built some of the most enduring machine learning platforms at leading companies including Google, Twitter, Pinterest, Amazon, Microsoft, and Expanse. We are located in San Francisco,CA, New York, NY and Lehi, UT.

Our company is growing - we’re on the Forbes AI 50, selected as a Gartner 2020 Cool Vendor, and our customer base includes multiple Fortune 500 companies.

Abnormal Security is committed to creating a diverse work environment. All qualified applicants will receive consideration without regard to race, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status