Business Operations Manager

About Hive

Hive is the leading provider of cloud-based enterprise AI solutions to power the next wave of intelligent automation. We offer a portfolio of best-in-class deep learning models, built with consensus-validated training data sourced and annotated by our distributed workforce of more than 2 million contributors globally. Hive's APIs enable use cases including automated content moderation, contextual advertising, advertising and sponsorship measurement, document parsing, and more. We process billions of API requests per month for many of the world's largest and most innovative companies.

Hive has raised over $120M in capital from leading investors, including General Catalyst, 8VC, Glynn Capital, Jericho Capital, Bain & Company, Visa Ventures, and others. We have over 170 employees globally in our San Francisco and Delhi offices. Please reach out if you are interested in joining the future of AI!

Business Operations Manager Role

Hive is looking for a strong leader to provide direction, insight, and strategy across the board. As a business operations manager at Hive, you will work closely with our executive team to provide support in a variety of key activities, including improvement of key processes, implementation of systems and structure, development of company and team productivity metrics, and project management and execution of client projects. Our ideal candidate has strong generalist skills and a proven background of leadership. They are able to step into any role and help out with any project as needed. A passion for startups and AI is a must.

Responsibilities

• Manage our bus ops activities by setting achievable short-term and long-term goals
• Implement effective reporting and productivity goals for company teams, ensuring metrics are useful, visible, and streamlined
• Plan, manage, coordinate, and execute client projects flawlessly through collaboration with business and engineering team members
• Actively look for ways to improve upon and optimize existing procedures, systems, and processes
• Act as a generalist in getting anything and everything done to help the company grow; anticipate challenges, react promptly and calmly to necessary changes, and ease our growing pains
• Own and manage the risk and security of your business function in coordination with the Security Team
• Maintenance handling as it relates to your role
• Adhere to policies, guidelines and procedures pertaining to the protection of information assets
• Report actual or suspected security and/or policy violations/breaches to an appropriate authority

Requirements

• You have a Bachelor’s degree from a well-known 4-year university.
• You have 3-5 years of work experience at a top consulting or banking organization
• You have a strong history of leadership; you take initiative and manage others in a way that promotes growth and efficiency
• You have client-facing experience and a proven ability to engage with customers when necessary
• You are highly organized and detail-oriented; you can handle multiple projects and dynamic priorities without missing a beat
• You are energetic, resourceful, and driven, and have the ownership to thrive in an unstructured environment

Who We Are

We are a group of ambitious individuals who are passionate about creating a revolutionary AI company. At Hive, you will have a steep learning curve and an opportunity to contribute to one of the fastest growing AI start-ups in San Francisco. The work you do here will have a noticeable and direct impact on the development of the company.

Thank you for your interest in Hive and we hope to meet you soon!