Processing Support Specialist (India)

About Homeward

Buying a home should be an exciting milestone. But all too often, it’s stressful, especially in a competitive market or when you’re buying and selling at the same time. So we’re redesigning the homebuying experience. We’re a fast-paced real estate startup that empowers agents to help homebuyers buy with cash. We buy homes on behalf of our partners’ clients with our cash, then the client buys the home back from us.

Founder and CEO Tim Heyl, a 10-year industry veteran and owner of one of the fastest-growing agent teams in the country, started Homeward in 2018. In fact, he bought our first customer’s home with his own life savings. Today we offer two services — Buy with cash and Buy before you sell — in Texas, Colorado, and Georgia.

We’re backed by over $300M and top-tier venture investors, including Norwest, Breyer Capital and Blackstone Alternative Asset Management. Our leadership team includes experts from the real estate, mortgage, and technology industries.

About the opportunity

The Homeward Mortgage Team is responsible for conducting the financial review and approval of every customer that works with Homeward. We’re focused on bringing financial innovations to life and delivering a seamlessly integrated mortgage experience. We are the newest team at Homeward and are looking for subject matter experts and business people with an entrepreneur's mindset and ability to get stuff done.

As part of the team, you’ll be responsible for ordering, managing, and reviewing third party documentation needed for final underwriting approval. You will work closely with our Processing team to ensure title documents, verifications, HOA certs, Insurance binders are received in a timely manner and accurate to ensure on time closings.

Responsibilities will include:

• Ordering/reviewing all 3rd party documents such as payoff, subordination employment verifications etc.
• Following up with third parties to get the required documents on timely manner
• Verifying the authenticity of the documents and ensuring secrecy of the borrower’s information
• Providing status updates to team members
• Meeting deadlines to ensure a smooth closing process & customer experience

About you:

• 1+ years of mortgage experience
• Basic knowledge of Encompass, underwriting terminology and Salesforce
• Experience with Investor TPO portals and Blend a plus
• Strong written and verbal communication skills
• Strong time-management and project management skills
• Ability to thrive in a fast-paced, high production environment
• The drive to build something new
• Ability to pay close attention to details
• Ability to collaborate in a team environment

Our Values

GOLDEN RULE

Whether we’re dealing with colleagues or customers, we follow The Golden Rule, treating others the way we want to be treated. It’s a simple rule, but it’s also significant: we don’t prioritize money or growth over people, and we practice empathy at every opportunity.

CALM FOCUS

We work in tech and build solutions for real estate. Both are fast-paced and stressful industries. So it’s important that we focus on the larger objective rather than rushing from one task to the next. If something is out of scope, we say “No.” If something feels rushed, we pump the brakes. This calm focus helps us create solutions our customers love.

ONE TEAM, ONE DREAM

Big problems require big solutions. We look at our customers’ experience holistically, and recognize that solving them requires collaboration across teams. This approach extends to cooperation among our three affiliate companies — Homeward, Homeward Mortgage, and Homeward Title — and results in a better homebuying experience.