Jobs at Possible Finance

• Deep, hands-on experience building and operating machine learning infrastructure — feature stores, model serving, and monitoring systems — in a production environment
• A track record of solving ambiguous, undefined problems: this role has no existing playbook at Possible, and you'll build one

• Lead live onboarding, refresher, and product-launch training for Operations team members, BPO partner trainers, and cross-functional audiences.
• Maintain expert-level knowledge of Possible's products, processes, compliance policies, and brand tone.

• Receive and respond to customer inquiries received via email, phone, chat, and other channels as needed
• Classify inquiries based on severity, type, and priority

• Receive and respond to customer inquiries received via email, phone, chat, and other channels as needed
• Classify inquiries based on severity, type, and priority

• Own and continuously improve core forecasting, budgeting, and variance-analysis processes, including recurring deliverables like consolidated flash and product level forecasting, KPI tracking, headcount and opex BvA reporting, and ensuring the accuracy and functionality of the consolidated financial model, while actively automating this work using AI tools, SQL, and data platforms (e.g., Databricks and Sigma) to cut cycle time and manual error

Team Introduction
Possible is a mission-driven fintech company helping everyday Americans build financial health through access to fair, affordable credit. Our data team sits at the center of a growing company, building the models, metrics, and experimentation infrastructure that powers how Possi...

• Program Ownership: Own key aspects of the design, implementation, and ongoing evolution of the Compliance Management Program for Possible Finance's products and services.
• Regulatory Strategy: Partner with the legal team to advise on new products, business model changes, and market expansion, assessing regulatory risk before launch.

• Platform thinking with customer empathy. You can toggle between "how do I build a system that product teams can leverage" and "what does this actually feel like for the customer." You've worked on products that serve both internal teams and end users, and you know how to balance those needs.
• Technical fluency with platform and infrastructure concepts. You don't need to write code, but...

• Build and scale a competitive intelligence program that systematically monitors consumer trends, competitors, pricing, fees, features, App Store presence, and go-to-market activities.
• Partner with company leadership and cross-functional teams to define product tiering, pricing, packaging, and market positioning for both existing and new offerings.

• Own growth lifecycle programs end to end, from strategy and execution to reporting and optimization. Develop clear briefs that articulate campaign goals and technical, data, creative, and audience requirements, with the objective to turn prospects and new sign-ups into active customers across multiple product lines.

• Maximize business impact and customer growth opportunities for our cash access product lines
• Provide an exceptional customer experience that drives repayment and customer satisfaction