Jobs at Omada Health

• Leadership & Management: Lead the corporate accounting and treasury teams, fostering a culture of excellence, accountability, and continuous improvement.
• Internal Controls: Develop and maintain robust internal controls, ensuring adherence to company policies and mitigating financial risks.

• Payroll Management: Oversee all aspects of payroll processing, ensuring accuracy, compliance with local, state, and federal regulations, and timely payments.
• Stock Administration: Manage the capitalization table and equity programs including stock options and ESPP through all plan-related actions

• Design and conduct studies/analyses to generate evidence for Omada’s programs by writing detailed evaluation and statistical analysis plans, performing advanced statistical analyses, and interpreting and summarizing the results
• Design studies that include a mixed methods approach, collecting and synthesizing both quantita...

• 7+ years of experience with Salesforce administration and configuration, and 1 to 2 years with Gainsight in a B2C environment, preferably within digital health or similar industries.
• Salesforce certification (e.g., Salesforce Certified Administrator) required; Gainsight Administrator certification highly desirable.

• Certified Public Accountant (CPA) or equivalent credentials
• Bachelor's degree in accounting, finance, economics or related field

• Develop and execute on Omada’s strategic consultant relationship management initiatives, focusing on driving new revenue opportunities and enhancing existing partnerships with consulting firms.
• Collaborate with internal and external partners to align on consultative strategies, ensuring effective communication and resource allocation.

• Leadership & Influence: Guide, mentor, and inspire a team of dedicated financial professionals, cultivating a collaborative environment that promotes excellence and accountability.
• Reporting Excellence: Ensure the accuracy and timeliness of all financial reports, upholding the integrity of our financial data and reinforcing stakeholder confidence.

• You’re a compassionate and empathetic "people person” with a dedication to providing members with unconditional positive regard
• You embrace a growth mindset for yourself and others

• Communicate and provide exceptional support to members over a high volume of incoming phone inquiries and emails in a manner that embodies the company mission and values.
• Must adhere to an assigned schedule, with the ability to switch between email and phone tasks based on business needs.

• 20% of your time is allocated to member-facing responsibilities, including assisting with email and phone escalations and solving Tier 3 tickets
• 80% of your time will be spent ensuring KPI and SLA targets are achieved or exceeded by managing daily operations, coaching individual contributors on performance and development, performing QA review, responding to tickets with bad CSAT

Manage and monitor the performance of individual contributors. This includes conducting regular performance evaluations on KPIs, setting clear performance objectives, providing performance coaching, and implementing strategies to foster professional growth and enhance overall team effectiveness. Additionally, initiating and leading Performance Success Plan discussions, offering comprehensive support, and supplying all necessary resources to ensure the development and success of team members.
Establish professional development plans with agents and partner with them on continuous learning
Oversee daily management system by ensuring adherence to schedule for phone and email ticket assignments, preventing tickets from aging, prioritizing urgent issues, and managing defects with a clear process and resolution path.
Respond to members who are dissatisfied with the resolution of their issue, categorize the root cause of bad CSAT, and ensure calibration among peers to maintain consistent categorization standards.
Performance management and development:
Daily operations management:
CSAT:

• 5+ years of experience deploying AI models with demonstrated business impact.
• Proven track record of designing, deploying, and managing end-to-end AI solutions, with a particular emphasis on Generative AI.

• Bachelor’s degree in a business-related field
• 3+ years of business experience in Investment Banking, Corporate Finance, or Consulting, fast growing tech company experience preferred

• Development and support of well-designed Tableau dashboards (or similar BI tools)
• Ad-hoc analysis to support customer insights and inquiries that drive further investment into the Omada programs

• Works with key stakeholders to identify win themes, sales strategy approach, and a work plan, to complete pursuit activities.
• Engages with Omada sales leaders, executives, and SME’s to ensure necessary support for bid efforts.

• 5+ years of product management experience
• 2+ years of experience with integrating systems via common standards, particularly healthcare integrations (FHIR, HL7, 835/837 etc)