Jobs at Intercom - Page 2

• Optimize the playbook for Ai Agent (Fin) Deployment across our customer base
• Conduct detailed discovery sessions with customers to gather information about their current Knowledge Management operations, tech stack, and typical customer queries

• Optimize the playbook for Ai Agent (Fin) Deployment across our customer base
• Conduct detailed discovery sessions with customers to gather information about their current Knowledge Management operations, tech stack, and typical customer queries

• Optimize the playbook for Ai Agent (Fin) Deployment across our customer base
• Conduct detailed discovery sessions with customers to gather information about their current Knowledge Management operations, tech stack, and typical customer queries

• Cross-Functional Collaboration: Work closely with stakeholders across teams to assess requirements and deliver to a brief, ensuring the final product aligns with the original material and the platform it’s designed for.
• Video Production: You’ll be comfortable owning an end-to-end video production process, includin...

• Build, develop a vision for, and manage a comprehensive VoC programme
• Streamline multiple different feedback channels into one central product feedback loop from our GTM organisation to our R&D teams

• Work with team and group leadership to clarify, understand, and shape initiatives
• Ensure projects have clear, impactful purposes, goals, and milestones

• Strategic Campaign Leadership and Pipeline Accountability:

Lead the development and execution of a revenue-focused, multi-channel campaign strategy designed to drive sales qualified pipe, engaging targeted buyer personas and accounts at each stage of the funnel.
Own the execution of Account-Based Marketing (ABM) initiatives, ensuring campaigns are optimized for targeted account engagement and pipeline velocity, working closely with sales teams to drive joint account strategies and metrics.
Partner with product marketing to develop launch campaigns, supporting product and feature rollouts that deliver clear value propositions to the market and enhance cross-functional alignment with business objectives.

• Develop a trusted advisor relationship with each of your high value customers at the C-suite and executive level, driving success with our platform and ensuring they receive maximum value from our solution throughout their lifecycle.
• Guide the customer and Intercom account team (Sales, Partners, Solution Engineers) to develop c...

• Work with senior leaders to facilitate our biannual planning process, working with different teams to ensure our major initiatives are aligned with our support strategy and structured methodically from the ground up.
• Lead efforts to continuously enhance existing programs, ensuring they scale effectively as the ...

• Develop a trusted advisor relationship with each of your high value customers at the C-suite and executive level, driving success with our platform and ensuring they receive maximum value from our solution throughout their lifecycle.
• Guide the customer and Intercom account team (Sales, Partners, Solution Engineers) to develop c...

• You will act as the main product expert during customer projects and partner with the rest of the Professional Services team, the Sales team, and the Customer Success team to deliver the best possible experience for new clients.
• You’ll facilitate discovery of complex customer objectives and requirements and help translate ...

• Develop a trusted advisor relationship with customers at the C-suite and executive level, driving success with our platform and ensuring they receive maximum value from our solution throughout their lifecycle.
• Guide the customer and Intercom account teams (Sales, Partners, Solution Engineers) to develop ...

• Evangelize our product by spearheading the growth and adoption of Intercom across our Mid-Market segment
• Manage the full sales cycle for Intercom’s MidMarket customers, from prospecting to close, through a consultative sales approach

• Assist in day-to-day accounting activities to ensure compliance with US GAAP, internal policies, and external audits.
• Prepare various account reconciliations and summaries to support the general ledger balances

• Develop a trusted advisor relationship with customers at the C-suite and executive level, driving success with our platform and ensuring they receive maximum value from our solution throughout their lifecycle.
• Guide the customer and Intercom account teams (Sales, Partners, Solution Engineers) to develop ...

• Lead, mentor and manage a team of engineers in delivering secure, scalable and efficient IT infrastructure that supports Intercom’s growing workforce.
• Drive the development and deployment of IT systems, ensuring the infrastructure is robust, secure and optimized for business operations in a fully SaaS environment.

• Lead, mentor and manage a team of engineers in delivering secure, scalable and efficient IT infrastructure that supports Intercom’s growing workforce.
• Drive the development and deployment of IT systems, ensuring the infrastructure is robust, secure and optimized for business operations in a fully SaaS environment.

• Develop and maintain strong relationships with existing clients, identifying opportunities for upselling and cross-selling Intercom's solutions.
• Provide timely and accurate forecasts and clear visibility on revenue performance.

• Develop and maintain strong relationships with existing clients, identifying opportunities for upselling and cross-selling Intercom's solutions.
• Provide timely and accurate forecasts and clear visibility on revenue performance.

• Establish world class monthly, quarterly, and annual P&L and Cash Flow reporting and forecasting processes.
• Through deep analytics and critical thinking help establish FP&A as an insights powerhouse with our business partners.