Resilient Customer Support - Directly uses the right mix of automation & human support51-200 Employees

B2B
Growth Stage
Expanding market presence
4.7
Work / Life Balance
Employees rate Directly 4.7/5 on Glassdoor for work / life balance
4.8
Strong Leadership
Employees rate Directly 4.8/5 on Glassdoor for faith in leadership

Website
: Location
San Francisco: Company size
51-200 people: Total raised
$64M: Company type
Startup: Markets
Enterprise Software Telecommunications Machine Learning Messaging Artificial IntelligenceVirtual GoodsVirtual WorkforcesCustomer Service Customer Experience

Directly careers

Resilient Customer Support - Directly uses the right mix of automation & human support

Directly provides resilience to companies by delivering more automated and elastic customer support operations.

Our platform integrates into the contact center to understand customer issues, automate common solutions, and engage community experts. This enables customer support leaders to resolve customer issues with the right mix of automation and human support.

Companies like Airbnb, Microsoft, and Samsung use the Directly platform to improve the customer experience, boosting CSAT by 20%, while saving millions per year.

We are based in San Francisco and backed by Microsoft’s M12 Ventures, Samsung NEXT, True Ventures, Costanoa Ventures, Industry Ventures, Triangle Peak Partners, and Northgate Capital.

Directly has an amazingly talented team focused on collaboration and melding together creativity, technology, and data-driven insights. Come join us and contribute to our culture of curiosity, authenticity, and innovation! directly.com

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Founders

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Antony Brydon

Co-founder and BOD • 14 years

Cofounder of Directly. CEO, Visible Path (funded by Kleiner, acquired by Hoovers). VP, Emusic (IPO). CEO, IUMA (acquired by EMusic). BOD, ShopWell (IDEO). Yale

Jeff Patterson

Product Lead • 14 years

Co-founder IUMA (sold to EMusic), Co-Founder VisiblePath (sold to Dun & Bradstreet), Co-Founder Directly.

Jean Tessier

Tech Lead • 14 years

Co-Founder + Lead Arch. at Directly. Principal for Dependency Finder. Sw Eng at ShopWell, @Google, @LinkedIn, @Vignette, and @AT&T Labs. U. of Montreal 92, 96.

Funding

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Total raised