Jobs at Dashlane - Page 2

• Programming language:

Backend (85% of codebase): NodeJS, Typescript
Frontend / internal tooling (15% of codebase): React, Typescript

• Backend (85% of codebase): NodeJS, Typescript

• Assist in the recruitment process for various openings across different departments within Dashlane;
• Support hiring managers to enhance candidate experience and interview skills, ensuring we hire top talent;

• Meet or exceed quarterly goals by maintaining a high activity volume, executing the sales process, identifying key decision makers and business drivers, navigating accounts to drive deals to closure
• Continually build and maintain a robust and up to date sales pipeline of new business opportunities and provide accurate forecasts on a weekly basis

• Build a strong ownership and accountability culture within your team, as the business and product complexity grows at a rapid pace.
• Help your direct reports grow and develop as managers, leaders, engineers, and teammates

• Lead and mentor a team of CSMs, fostering a culture of accountability and continuous improvement.
• Protect ARR via customer retention and satisfaction programs, and through product adoption and customer enablement

• Get to know all our Portugal-based Dashlaners and cultivate an experience that makes them excited to come to work each day, while being fiscally responsible
• Support the local and global leadership team in the endeavor to find appropriate real-estate options for office growth

• Manage a team of 8 to 10 support agents
• Train, mentor, and guide your team to strengthen quality and efficiency metrics:

Provide regular and actionable feedback for continuous improvement and development
Conduct regular 1:1 and coaching sessions with your direct reports
Partner with QA team and perform regular Quality Assessments
Partner with Training team and deliver regular refreshers on product/process updates, and help with new hire training as needed
Partner with People team throughout the recruiting process, to screen, interview and on-board new agents, along with any performance management or personnel issues that may arise

• Hire, manage and coach a world-class team of customer support Team Leaders and agents
• Mentor the team managers to develop and nurture their competencies & experience

• Oversee day-to-day delivery operations, ensuring optimal performance.
• Manage and monitor infrastructure and product health, proactively addressing issues.

• Oversee day-to-day delivery operations, ensuring optimal performance.
• Manage and monitor infrastructure and product health, proactively addressing issues.

• Own the month end close process for two USA entities (Parent and Operating entity) while working in collaboration with the Global accounting team resolving tasks and accounting matters.
• Manage revenue recognition process while ensuring ASC 606 compliance and supporting automation initiatives, particularly for B2B and different payment channels.

• Programming language:

Backend (85% of codebase): NodeJS, Typescript
Frontend / internal tooling (15% of codebase): React, Typescript

• Backend (85% of codebase): NodeJS, Typescript

• Define strategy, manage, and efficiently scale customer acquisition across LinkedIn, Facebook, Instagram, Twitter, and other key paid social channels
• Well-versed in paid social best practices, including channel-specific creative formats and best practices as well as platform-level metrics and reporting tools

• Develop and execute a broader Lifecycle/ customer marketing strategy and roadmap
• Create, manage, and optimize customer outreach (email, in-product notifications, etc.) that delivers relevant and personalized content to different segments of our user base, including welcome series, drip campaigns, product updates, upsell, cross-sell, and more.

• 5+ years experience in Design management
• Experience with SaaS B2B Product-led growth (PLG) or onboarding experience, new user experience optimization

• 5+ years experience in Design management
• Experience with SaaS B2B Product-led growth (PLG) or onboarding experience, new user experience optimization