Jobs at Bolt - Page 2

• Lead the end-to-end CI data collection process across African markets, including partnership with or developing/launching reliable data sources, evaluating data quality, automatization and optimization of the data collection process.
• Work closely with African country teams and Management to identify inconsistencies and ineffici...

• Recruiting, training, and developing the Maintenance team and creating streamlined procedures and scalable processes to ensure efficient maintenance and boost productivity and profitability.
• Defining and implementing standard operating procedures (SOPs) in collaboration with Lead Mechanics to establish an aligned warehouse setup and standard processes for inspecting, triaging, and maintaining e-scooters.

• Configure and customize Salesforce.com, ensuring alignment with business, functional, and technical requirements.
• Collaborate with stakeholders to support application design, configuration, testing, and deployment.

• Managing the sales funnel, including processing leads, prospecting, cold calling, closing deals, and building up a well-balanced pipeline while ensuring qualitative top-of-funnel inputs and high conversion rates to meet the output goals.
• Setting up thought-through outreach strategies to establish strong customer relationships with ...

• Managing the sales funnel, including processing leads, prospecting, cold calling, planning meetings, and closing deals.
• Being the first contact for new partners, guiding them through onboarding, resolving any operational and administrative issues, and ensuring effective management of current accounts to achieve maximum business results.

• Managing the sales funnel, including processing leads, prospecting, cold calling, planning meetings, closing deals, and tracking all touchpoints in the Customer Relation Management (CRM) tools to generate a comprehensive history.
• Using proven outreach methods and best practices to establish and strengthen customer relations...

• Managing a portfolio of important clients and proactively engaging with them through communication and visits to provide assistance and support and deliver tailored solutions.
• Negotiating contract conditions and commission rates, upselling new products and marketing campaign plans.

• Driving our vans to collect and deploy e-scooters or swap batteries.
• Ensuring e-scooters are parked neatly and keep streets or sidewalks free.

• Lead the annual & quarterly budgeting process and monthly forecasting, developing and maintaining financial models in collaboration with functional and local stakeholders.
• Monitor performance indicators, highlighting trends and analyzing variances vs expectations.

• Lead operational performance reporting and presentations, managing cloud-based G-Sheet files and evolving structures to meet business needs.
• Oversee KPI setting and tracking, collaborating with central and local teams.

• Execute budgeting and monthly forecasting during capital allocation cycles in collaboration with various functional stakeholders.
• Develop and supervise financial models for strategic and financial purposes, including strategic planning, top-down budgeting, scenario analysis, and board discussions.

We are looking for an exceptional Customer Support Specialist to join our fast-growing Support team working across our ride-hailing businesses.

About us

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa.

• Analysing customer comments, surveys, and other touchpoints to identify the most impactful customer friction points, their causes, and scale along with the measurable impact on business
• Creating user journey maps and combining your findings from analysis and the customer’s voice to tell a compelling story about friction points

• Analysing customer comments, surveys, and other touchpoints to identify the most impactful customer friction points, their causes, and scale along with the measurable impact on business
• Creating user journey maps and combining your findings from analysis and the customer’s voice to tell a compelling story about friction points

• Portfolio & Merchant Success Strategy: Develop and execute a global strategy for portfolio management, ensuring merchants are engaged and positioned for growth. Focus on reducing churn, increasing revenue, and optimizing merchant performance across all segments.
• Team Leadership & Matrix Management: Lead a central team while managing a broader team of ...

• Ensuring the highest quality for our e-bikes by conducting general repair work and check-ups.
• Inspecting the e-bikes (and scooters) in use and identifying problems within the different parts of the product.

• Architecting, designing, developing, and deploying Bolt's growing backend systems.
• Contributing ideas and constructive feedback to our product development roadmap.

• Oversee day-to-day operation of employee benefits across multiple countries such as health, life insurance, disability plans, accommodations programs, retirement savings, wellbeing plans, etc.
• Lead market research and benefits benchmarking projects, utilizing advanced analytical techniques to provide strategic insights

• Develop and execute sophisticated sourcing strategies to identify, engage, and attract top-tier executive talent for Director+ level roles across the organization.
• Conduct thorough screening and assessment of candidates (including psychometric), ensuring the shortlists are comprised of engaged and market-leading candidates.

• Developing automation and implementing internal systems
• Participating in architectural discussions to select the best long-term solution