Global Head of Account Management

We are seeking a dynamic Global Head of Account Management to lead and shape Bolt Food’s global commercial strategy, driving merchant retention, revenue growth, and long-term value creation across Europe and Africa.

About us

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

About the role

In this pivotal role, you will set the vision and strategy for the Account Management team, developing frameworks, high-impact campaigns, and processes that ensure our most valuable merchants excel on the platform.

In addition to that, you will drive segmentation strategies and campaign initiatives aimed at increasing merchant investment and optimizing their success on the platform.

Main tasks and responsibilities:

• Portfolio & Merchant Success Strategy: Develop and execute a global strategy for portfolio management, ensuring merchants are engaged and positioned for growth. Focus on reducing churn, increasing revenue, and optimizing merchant performance across all segments.
• Team Leadership & Matrix Management: Lead a central team while managing a broader team of 100+ FTEs globally through a matrix structure. Ensure alignment on goals, processes, and merchant outcomes across different regions.
• Churn Prevention & Merchant Retention: Implement churn prevention strategies and programs aimed at improving merchant satisfaction and retention. Identify at-risk merchants and collaborate with local teams to develop tailored interventions.
• Revenue Growth & Merchant Investment: Drive initiatives to grow merchant revenue, including upselling, cross-selling, and participation in key campaigns. Collaborate with commercial and marketing teams to design and manage campaigns that drive merchant investment in the platform.
• Merchant Segmentation & Targeting: Implement segmentation strategies to tailor approaches for different merchant tiers. Develop and refine merchant success models to ensure the best outcomes based on their size, industry, and region.
• *Provide long-term vision and build a solid culture *within Account Management global and local teams. Consider market trends and particularities, overall business goals and direction, and competitive landscape to build a high-performance culture.

About you:

• You bring 8+ years of experience in global/regional commercial roles, including account management, or revenue management. Prior experience in marketplace business fundamentals, particularly on the merchant/seller side would be preferred.
• You have a proven ability to drive revenue growth, reduce churn, and build strong relationships.
• You possess strong leadership experience, including managing teams both directly and through a matrix structure.
• You have excellent data analysis skills, with a bias towards making data-driven decisions.
• You are a strong communicator and collaborator, able to work across teams and regions.
• You bring organisational and multitasking skills, with the ability to deliver in a fast-paced environment.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Why you’ll love it here:

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location and role.