Lead, Production & Collaboration Technology

At Klaviyo, we’re Built Different: a company of builders who take ownership, operate with candor, and believe we’re 1% done. That mindset shapes how we think about the experiences and technology that help Klaviyos connect, communicate, and do their best work.

We’re seeking a Production & Collaboration Technology Lead to own the strategy, delivery, and technology experiences that power how Klaviyos connect, collaborate, and come together globally. This is a role for someone who sees what needs to be better and takes ownership of making it happen. You won’t wait for a roadmap to be handed to you. You’ll understand where we are today, define where we need to go, and drive the work to get us there.

This is a highly hands-on role with global scope. The ideal candidate is equal parts technical operator, project owner, and experience builder: someone who can set the vision and standards for the function, lead complex initiatives from concept through launch, and personally jump into the work when needed. You’ll work through a network of partners across our global offices, providing technical direction and building the systems and standards that enable great experiences wherever Klaviyos work.

How You’ll Make a Difference

• Own the global strategy and roadmap for production, audiovisual systems, conference rooms, collaboration technology, digital signage, and related infrastructure, while remaining hands-on in the design, implementation, and support of those environments.
• Personally lead and execute high-profile productions and technical experiences when needed, including executive meetings, town halls, broadcasts, internal events, and hybrid experiences.
• Own complex AV and collaboration technology projects end to end, from requirements gathering and technical design through project planning, vendor selection, implementation, testing, launch, and ongoing optimization.
• Lead the AV and collaboration technology workstream for new workplaces, renovations, studios, and major infrastructure projects, coordinating internal stakeholders, integrators, vendors, timelines, budgets, and technical delivery from concept through handoff.
• Ensure Klaviyo’s collaboration technology environment is intuitive, reliable, scalable, and built around how Klaviyos actually work.
• Set global technical standards and provide direction to local partners supporting production and collaboration technology in other Klaviyo locations, creating consistency across our workplaces.
• Partner with Communications, Workplace Experience, Events, executive leadership, IT, Networking, Security, and other teams to align technology investments and experiences with company priorities.
• Own production and collaboration technology budgets, vendor strategy, equipment lifecycle planning, and major technology investments.
• Establish clear operating standards, service expectations, metrics, and accountability across the function.
• Use operational data, incident trends, production retrospectives, and employee feedback to identify opportunities and continuously improve the experience.
• Build scalable systems, playbooks, standards, and processes that enable local teams to deliver a consistent experience and make excellent execution repeatable.
• Create clarity around priorities and resource allocation, particularly when production demands, technical issues, and project work compete for attention.
• Serve as the senior escalation point for critical production and collaboration technology issues, including jumping directly into troubleshooting and resolution when the situation requires it.

Who You Are

• 8+ years of experience in live production, broadcast, audiovisual technology, collaboration technology, or a related field.
• You operate like an owner. You see what needs to be better, take initiative without waiting for direction, and drive the work through to completion.
• Deep technical expertise across live production and AV, with experience owning complex projects from design through implementation and launch.
• Experience with technologies and applications such as Jamf Pro, Okta, 1Password, Google Workspace, Atlassian, OfficeSpace, Freshservice, Greetly, and Zoom, or similar platforms.
• A strong cross-functional partner and clear communicator who can work effectively with executives, technical teams, vendors, and partners across the business.
• Calm under pressure and comfortable making decisions when the stakes are high, particularly during live productions and critical technical issues.
• Willing and able to travel up to 20% of the time to support major productions, workplace build-outs, AV installations, and collaboration technology initiatives across Klaviyo’s global offices.