Key Account Manager

Work Location: Surat/Ahmedabad

About the Position:

We are looking to hire a highly motivated, well-spoken Strategic Accounts Manager who can
help EasyEcom in key account management and customer retention. As a Strategic Accounts
Manager, your daily job would involve developing relationships with clients and ensuring their
expectations are being met.

About EasyEcom:

EasyEcom is an industry-leading omnichannel inventory management and reconciliation solution
for eCommerce businesses and multichannel retailers like Epigamia, Mondelez International, My
Glamm, Borosil, Prestige, etc. We are persistently growing, from a few hundred clients to over
2000+ global clients, a handful of dedicated team members to 140+ member-strong team, and
being VC funded, we are continuing to expand over and beyond!

Roles & Responsibilities:

● Developing effective work relationships with key clients based on mutual trust and
respect.
● Developing & implementing strategic plans to manage and grow accounts.
● Resolving key clients' issues and complaints promptly

● Understanding the business needs of key accounts and providing them with an effective
solution.
● Managing communication between the key accounts and internal teams (Support Team,
Sales Team, Tech Team) to develop solutions.
● Identifying opportunities for improvement and proposing new tools & processes.
● Developing & maintaining excellent knowledge & understanding of business, offerings,
competitors & industry.

Requirements:

● Candidates with a bachelor's in technology or business are preferred.
● Candidate should be able to speak Gujrati fluently
● A minimum of 2+ years experience in account management with additional experience in
the e-commerce industry
● Excellent communication and listening skills.
● Fluency in both English and Hindi.
● Should be able to quickly get a thorough understanding about the company product.
● Should be able to multitask and manage time effectively.

● Should have strong interpersonal relationship skills.
● Ability to understand the company’s key clients and their position in the industry.