Senior Manager, Revenue Operations

We're looking for a strategic and hands-on Sr. Manager, Revenue Operations to help scale our go-to-market organization. Reporting to the VP of Revenue Operations, you'll lead a team of Revenue Operations professionals while partnering closely with Sales, Customer Success, Marketing, Finance, and Product leaders to optimize systems, processes, and data that drive revenue growth.

You'll own key operational initiatives, improve business performance through automation and analytics, and build the infrastructure needed to support our next stage of growth.

If you're energized by creating order from complexity and enjoy partnering with executive stakeholders to drive measurable business outcomes, we'd love to hear from you.

What You'll Do

Drive Revenue Operations Strategy

• Partner with Revenue leadership to develop and execute the Revenue Operations roadmap aligned with company objectives.
• Identify operational bottlenecks and recommend scalable solutions that improve efficiency, forecasting accuracy, and revenue performance.
• Act as a trusted advisor to Sales, Customer Success, Marketing, and Finance leaders.

Build Scalable Revenue Processes

• Design, optimize, and continuously improve end-to-end GTM processes across lead management, sales, customer onboarding, renewals, and expansion.
• Standardize workflows while balancing automation with an exceptional customer and employee experience.
• Lead cross-functional process improvement initiatives that increase productivity and reduce manual effort.

Own Revenue Systems & Architecture

• Serve as the primary owner of the Revenue technology ecosystem, including HubSpot, Gong, Aircall, Sakari, Stripe, Guru, Hippo Video, etc
• Responsibilities include System administration, Workflow automation, Pipeline architecture, Integrations, User permissions, Data governance, Adoption strategy, and vendor relationship management
• Continuously evaluate new technologies and AI capabilities to improve team efficiency and scalability.

Business Intelligence & Analytics

• Develop executive dashboards and KPI reporting that provide actionable business insights.
• Monitor and improve key GTM metrics including pipeline health, conversion rates, forecast accuracy, sales velocity, customer retention, and productivity.
• Translate complex data into strategic recommendations for executive leadership.

Data Governance & Operational Excellence

• Establish best practices for CRM hygiene, data quality, and process governance.
• Ensure data integrity across integrated systems and drive ongoing improvements in reporting accuracy.
• Create scalable operational documentation and playbooks.

Direct & Cross-Functional Leadership

• Lead, coach, and develop a high-performing Revenue Operations team, fostering accountability, growth, and operational excellence.
• Partner with Revenue Enablement to ensure successful adoption of new systems and processes.
• Collaborate with Finance on forecasting, planning, and revenue reporting.
• Work closely with Marketing Operations and Customer Success Operations to optimize the customer lifecycle.

• Lead cross-functional operational projects from discovery through implementation and change management.

• Executive reporting enhancements

What You'll Bring

• 5+ years of Revenue Operations, Sales Operations, or GTM Operations experience within a high-growth SaaS organization.
• 4+ years of people leadership experience, with a proven track record of building and developing high-performing teams.
• Deep expertise in administering and optimizing HubSpot CRM, including Sales Hub and Marketing Hub.
• Experience designing scalable operational processes supporting Sales, Customer Success, and Marketing.
• Strong understanding of subscription SaaS business models and recurring revenue metrics.
• Experience building executive dashboards and KPI reporting.
• Proven ability to manage multiple integrated GTM systems and automation platforms.
• Strong analytical skills with experience translating business challenges into operational solutions.
• Excellent project management and change management capabilities.
• Exceptional communication skills with the ability to influence stakeholders across all levels of the organization.
• Comfortable working in a fast-paced, ambiguous startup environment.

Bonus Points

• HubSpot Certifications
• Experience supporting both Product-Led Growth (PLG) and Sales-Led Growth (SLG) motions
• Experience with AI-powered Revenue Operations tools
• Knowledge of Zapier, Make, Workato, or similar automation platforms
• Experience with SQL, Sigma, Snowflake, or BI tools
• Experience integrating GTM technologies and APIs
• Familiarity with Stripe, Gong, Aircall, Guru, Zendesk, and Asana
• Experience partnering with Finance on forecasting and planning

Compensation Band: $130,000.00 - $155,000.00 CAD