Operator Success Manager

We are looking for an Operator Success Manager (Customer Success Manager) to help proactively support and engage our rapidly-growing number of charter operators. You will serve as a trusted advisor to help new customers implement JetInsight and to achieve ongoing value with the platform.

Your responsibilities will include:

• Onboarding and training charter operators
• Driving adoption and usage of JetInsight's product and managing customer relationships
• Creating business success goals for operators, and proactively tracking metrics and engagement to ensure operators achieve value
• Identify opportunities to drive usage and adoption while working with cross functional teams

You resonate with the following skills, traits, and experience:

• 2+ years of proven success as a CSM or Account Manager ideally in a technology company
• An attitude that gets things done
• A desire to learn and immerse yourself in a new industry to truly understand the customer
• Track record of effective onboarding and long-term relationship management
• Strong problem solving abilities to quickly understand customer's core issues and find creative solutions
• Possess phenomenal communication and presentation skills
• An interest in aviation and/or the travel industry is a plus!