Frame Concierge / Care Team Operations Associate

Frame is the first collaborative care platform for fertility and family building. Frame partners with healthcare providers and fertility clinics to provide holistic care, coaching, and 1:1 support for patients throughout their fertility treatment journey. Inspired by its wife/husband co-founders, Jessica and Corey teamed up with top clinical experts to help others avoid the overwhelming infertility crisis that they experienced. Frame is building a better way, and we’re looking for team members who are hungry and excited to change the status quo in fertility and family building.

We are currently hiring to expand our Frame Concierge and Care Coordinator Team, supporting
our fertility clinic partners and their patients. This is a fully remote, flexible position with a
minimum of 20 hours per week and the potential to increase over time and/or convert to hire in a PT/FT position.

As a Frame Concierge Team Member, you will:

• Lead outreach via phone, text, and email to engage and support fertility clinic patients in their next steps
• Effectively communicate the value of Frame’s services to patients beginning their fertility treatment process
• Utilize Frame tools and workflows to ensure smooth patient experience and hand-off to their Frame coach
• Create educational materials, videos and other content to help educate and improve the patient fertility journey
• Support internal process improvement efforts to increase outreach efficiency
• Collaborate with other members of the Frame team (e.g., Frame coaches, marketing, operations, etc.) to deliver value to patients

What we’re looking for:

• You love a flexible schedule and have the ability to work at least 20 hours/week (ideally Central or Mountain time), and more when needed.
• Empathetic and non-judgmental. Fertility journeys can have their challenges and we’re here to support our patients.
• Exceptionally detail oriented and organized, with excellent written and verbal communication skills. You love talking to patients!
• Comfortable with technology and working in a fast paced environment
• Experience supporting patients in telemedicine / virtual care setting, especially those in women's health or fertility

Requirements:

• Experience working in healthcare is required
• 2+ years of experience with fertility, reproductive health, and/or women’s health care
• Experience working in a customer service or support role preferred
• B.S. Degree from an accredited institution.
• Startup experience a plus!

Please share a resume and your LinkedIn profile with your application. You can also email us at [email protected] with any questions.

Frame is proud to be an equal opportunity employer. We make employment decisions without
regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age,
veteran status, disability status, pregnancy, or any other basis protected by federal, state or
local law. We celebrate diversity and are committ