Senior Account Manager

About Hevo

Hevo is a No-code Data Pipeline platform powering analytics for 2000+ companies including Deliverr, Neo4J, and Groww. Backed by $42M from Sequoia India and Chiratae Ventures, we've grown 20X in customer base over two years and are entering hyper-growth with ambitious revenue targets.

About the Role

As a Senior Account Manager at Hevo, you’ll own revenue expansion across existing customers in APAC, EMEA, and the Americas. Your focus will be on upsells, cross-sells, renewals, and long-term account growth. You’ll act as a trusted advisor—deeply understanding customer goals and maximising the value they derive from Hevo.

Key Responsibilities

1. Drive upsell and cross-sell opportunities across existing accounts to increase ARR
2. Build and execute account expansion strategies aligned to customer business goals
3. Own renewals, retention, and churn risk mitigation
4. Develop strong relationships with key stakeholders and decision-makers
5. Conduct Quarterly Business Reviews (QBRs) to showcase ROI and uncover growth opportunities
6. Leverage customer data and usage insights to recommend relevant solutions
7. Collaborate with Sales, Product, and Marketing to refine expansion plays
8. Maintain accurate pipelines, forecasts, and account plans in CRM tools

Requirements

1. 4+ years of experience in Account Management, Sales, or Customer Expansion roles
2. Proven track record of upselling, cross-selling, and driving account growth (Must Have)
3. Experience in B2B SaaS or technology-driven sales environments
4. Strong value-based selling, negotiation, and stakeholder management skills
5. Data-driven mindset with comfort in forecasting and reporting
6. Hands-on experience with CRMs like Salesforce or HubSpot
7. Excellent communication skills with the ability to influence at all levels