Customer Success Specialist

Key Result Areas of our Ideal Candidate###

*First and Foremost: *

• Facilitating the successful onboarding of new customers and diligently walking them through the platform and its various features *
• Resolve queries from customers effectively and in the shortest time possible
• Prioritise among customer tickets & queries keeping the best interest of the company in mind
• Create and cultivate deep and meaningful relationships with our customers and build their loyalty towards Pragma
• Become the face of Pragma for our clients and become the go-to person of contact
• Get their feedback and be the voice of the customer in relevant decision junctions to improve our products
• Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction
• Train clients in possibilities and use-cases needed for successful adoption of Pragma’s dashboards, which includes creating written & recorded content for customer-facing education
• Collaborate with subject matter experts and product teams across the organisation to be familiar with and review all use cases for our institutional target base.
• Assessing customer requirements, solving problems, anticipating future needs, and generally serving as the customers’ voice within Pragma

Desired Skills

• Minimum of 1-2 years experience in communications, account management, sales, or customer success
• Strong verbal and written communication, and project management skills
• Analytical and data-driven decision making
• Comfortable working across multiple departments in a deadline-driven environment
• Adaptive to changing priorities
• An eye for detail, but is pragmatic and able to get things done fast

Awesome if

• You enjoy being in contact with clients, and a great problem solver
• You are a great listener, and you are willing to learn and improve, both personally and professionally
• You are quick-witted and able to think on your feet

Why join Pragma?

• We believe that in the long-term, people over profits and prioritize culture over everything else
• Freedom and Responsibility
• Exponential Growth
• Young and fun working environment
• Best compensation options in the industry

We would love to have you on board as soon as possible. Folks who are available immediately or can join us by 1-2 weeks are most preferred.

Have a longer notice period? Don’t hesitate to apply and talk to us :)