Customer Solutions Associate / Technical Advisor

At Loxo, we’re not simply offering you a job - we’re inviting you to join a team that is paving the future of the recruitment industry. In this role, you will be the front line of Loxo’s customer experience, maintaining the top echelon customer service that has helped Loxo grow into the leading Talent Intelligence Platform and solve real business problems for our breadth of customers. You’ll work at the intersection of hospitality and technology to deliver an exceptional customer experience.

We are looking for a teammate with the passion, desire, and tenacity to learn. We're looking for someone with a growth mindset and high potential. So if reading this excites you, we can’t wait to hear from you.

What You'll Do:

• Provide exceptional customer support through email, online chat, phone or video calls responding to inquiries in a timely and professional manner.
• Troubleshoot customer issues related to the platform's functionality, features, and integrations.
• Guide customers on how to effectively utilize the platform to achieve their goals.
• Identify and escalate complex issues to the appropriate team members.
• Stay up-to-date on the latest platform features and updates.
• Contribute to the development of team initiatives including AI projects, AI Hackathons, help articles and documentation, and other innovative support resources.

Who You Are:

• Customer-centric: You're passionate about providing outstanding service and going the extra mile to ensure customer satisfaction.
• Excellent communicator: You have strong written communication skills with the ability to explain complex information clearly and concisely.
• Tech-savvy: You're comfortable navigating software applications and learning new technologies quickly.
• Problem-solver: You're able to think critically and identify solutions to customer challenges and don't stop until you help solve the customer's problem.
• Team player: You thrive in a collaborative environment and are willing to support your colleagues.
• Growth mindset: You're eager to learn, develop your skills, and take on new challenges.
• Hard worker and committed to doing whatever it takes to deliver a world-class customer experience and level of service.

If you're looking for:
A place where you can make a real difference in the customer experience
A challenging role that offers opportunities for growth and development
A dynamic and supportive team environment

Qualifications

• Technical Skills: Strong understanding of software applications and concepts.
• Problem-Solving Skills: Strong analytical and problem-solving abilities, with a proactive approach to identifying and resolving issues. Demonstrated ability to identify risks and manage difficult situations with poise and composure.
• Communication Skills: Excellent written and verbal communication skills with the ability to explain technical concepts clearly and concisely.
• English speaking
• Interpersonal Skills: Ability to build rapport and establish trust with customers at all levels.
• Experience working directly with customers.
• Familiarity with job boards (ie Indeed, LinkedIn), ticketing systems (ie Intercom, Zendesk), applicant tracking systems (ATS) or CRM databases.
  
• Experience working with recruitment, SaaS, or HRIS is a plus.