Account Executive

> Overall

Account Executives are the key drivers of revenue and growth at Chatdesk. You will nurture and grow our relationships with clients by delivering exceptional performance and service. You will get hands on operating experience in a fast growing company. There will be opportunities to travel and work with people from all over the world. Based on performance, there will be opportunities to hire and build a team and grow your leadership.

> Your Impact

• Be a champion for the company culture and find ways to establish this into your day to day experience
• Contribute to company goals by selling to Retail, E-Commerce, Marketing, Customer Support Management and related stakeholders within fast-growing e-commerce companies and Fortune 1000 enterprises
• Get an in-depth understanding of the competitive landscape in order to educate customers on how Chatdesk's solution compares and contrasts with the competition
• Manage enterprise sales cycles, from lead qualification to opportunity conversion, often presenting to C-level executives the value and power of the Chatdesk platform and services
• Forecast sales activity and revenue achievement in CRM tools
• Share Chatdesk's story and value through product demonstrations, in-market events, and account-specific initiatives
• Understand our customers' organizational goals and unique challenges and work with management to recommend and implement potential customer experience changes
• Compile analysis and industry research on customer experience innovation / trends, while engaging customers (e.g., meetings, white papers)

> Required Skills

• Cultural fit with our values
• 2+ years of experience in quota-carrying software or technology sales and account management
• Enjoy learning about different companies and understanding their business
• Motivated to help our clients and their companies be even more successful
• Ability to inspire people
• Scrappy and positive team player
• Experience selling into businesses with several month sales cycles and associated deal size from $5k ACV to $100k
• Experience managing the sales cycle from end user to business champion to the economic buyer or CEO/CFO level
• Track record of over-achieving quota (top 10-20% of company) in past positions
• Experience managing and closing sales cycles for new products in a relatively large market
• Previous Sales Methodology training, CRM experience, and strong customer references preferred
• Fast learner; adept at understanding and articulating new technologies and corresponding value propositions on the fly
• Able to work with customers directly without assistance or with minimal supervision
• Can clearly articulate complex technical and business solutions to diverse audiences
• Superb presentation skills
• History of successfully analyzing a customer environment in order to meet a broad range of customer needs
• Able to think on your feet, remain calm under pressure, and solve problems in real-time
• Travel required
• Last and certainly not least, lover of customer experience!

> Preferred but not required

Located in New York, Los Angeles, or Toronto area
Experience selling into Mid-market and Enterprise clients
Experience selling into Retail and E-Commerce brands

> Our values

1. Honesty and transparency
2. Do your best work
3. Always learning and improving
4. Empathy

> Perks

• Competitive salary
• Stock options
• Medical, dental, and vision coverage
• 401K