Customer Support Specialist

Whippy is the powerful, all-in-one SMS, Email & Voice platform, elevating business productivity with automation and AI-driven technology. Key products include Team Inbox, Campaigns, Workflow Automations, Sales Sequences, AI Voice, AI Chatbots and Reviews. Whippy streamlines communication, seamlessly replacing multiple tools, and empowers businesses to maximize efficiency and growth.

This position is open to Remote, LATAM Residents and *requires *full English Fluency as you will be servicing U.S. Markets. Hours are Eastern Standard Time.

Whippy is in search of a Customer Support Specialist, a dedicated problem-solver eager to provide reactive, world-class support, ensuring customer success by mastering every aspect of the Whippy platform.

⚡ What you'll do

• Whippy Expert- Gain extensive knowledge of the Whippy Platform & Products to effectively support users.
• Responsive Problem Solver - Quickly address and resolve client issues using phone, email, chat, and Zoom, ensuring first-class support.
• Ensure a Smooth Transition- Conduct implementation & migration of our clients messaging data from old platform to Whippy, ensuring a seamless transition.
• Work with Partners- Coordinate with Cloud Communication Platform providers like Twilio, Telnyx, and Bandwidth for the successful launch of new accounts.
• Conduct Trainings- Onboard & train users to utilize Whippy and all the features available at their team's disposal.
• Be Highly Engaged- Provide a fast and accurate answer to the customer's inquiry within 2 minutes in chat and 1-2 hours email
• Product Contributor - Enhance the product based on client interactions, including documenting and detailing new ideas and feature requests.
• Clear Documentation - Contribute to the support center with very clear written documentation & articles.

🎯 What we're looking for

• A true passion for and deep understanding of every aspect of the Whippy platform.
• A natural at building strong relationships with clients, being highly engaging and approachable.
• Excellent communication skills, both in writing and speaking.
• Proficiency in documentation and maintaining clear records.
• Strong analytical abilities, particularly with Google Sheets, Excel, and data management software.
• Superior time management and organizational skills.
• Previous experience in Customer Support, ideally 1+ years, preferably in a SAAS environment.
• Ability to work autonomously and solve problems independently in a fast-paced startup setting.
• A desire to grow and adapt within a dynamic work environment.

🙌 What we offer

• Competitive Pay
• Opportunity to take on significant responsibility and ownership in a highly disruptive product
• Working hands-on with serial entrepreneurs who have created $100M+ valued companies

🌎 Where you'll work

This position is open to Remote, LATAM Residents.

💌 How to apply

Email your resume & cover letter to [email protected]

Please use Subject line: Customer Support LATAM (Wellfound)