Senior Ocean Fulfillment Associate

The opportunity:

Our Ocean Gateway Team is essential to supporting our existing and new Ocean business by executing shipments as efficiently and effectively as possible. As an Ocean Fulfillment Associate, you will work closely with carriers and partners, as well as internal stakeholders across Procurement, Allocation & Yield, Regional Ocean Management and Sales/Account Management to grow our business, deliver improved customer experience and streamline our processes. Your main responsibilities are related to ensuring a seamless operation of moving ocean shipments under our Flexport contracts.

Candidates have a passion for ocean freight, an ability to collaborate with parties across our organization and work in a dynamic environment balancing multiple priorities.

What you will do:

• Coordinate day-to-day shipment assignments through our Fulfillment Management Tool (FMT) and handling operations with internal and external stakeholders. Regular communication with local partners and carriers
• Manage our internal fulfillment management process on a daily basis to ensure we optimize our ocean allocations with our client demand.
• Learn to use our machine learning (AI) based systems which govern many of our fulfillment processes. Provide feedback to business, product and tech teams for future improvements.
• Maintain and improve databases involving our ocean allocation, sailing schedules, internal/external stakeholders and demand data sources.
• Execute pre-bookings, support/hypercare trial shipments and submit rollover list if necessary
• Conduct data analysis on utilization and forecasts vs allocation
• Manage and resolve exceptions and escalations through the operations process in a timely manner based on agreed SLA’s
• Build and develop local carrier relationships including coverage of carrier meetings, performance metrics and market intelligence collection (extraloader plans, omissions and blank sailings)
• Work with the Ocean Procurement and Allocation & Yield on allocation planning and escalation handling. Manage hard allocation and give feedback to Allocation & Yield on requirements.
• Prepare forecasts and request soft allocation to match surplus demand in order to secure space for our clients
• Optimize through net revenue steering and deadfreight performance management
• Monitor performance CRD to ETD, SO to CRD and other relevant metrics
• Work on continuous process improvements
• Additional projects and duties as assigned

You should have:

• BA/BS degree with 5-8 years of professional logistics, freight forwarding, supply chain, ocean carrier operations, projects or, programs experience (ocean freight knowledge is a plus)
• Excellent communication, interpersonal, organizational skills
• Hands-on, process oriented, structured thinking with strong problem solving capabilities
• Strategic vision and ground floor execution
• Ability to identify win-win commercial and operational opportunities
• Ability to create data-driven insights that inform decisions and process improvements
• Strong ability to build relationships globally, managing different stakeholders and influencing others
• Analytical skills and next-level attention to detail, while still maintaining a macro perspective
• Courage to challenge the status quo when logic and reason require it. See something broken? Fix it
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

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