Consultant (eCommerce)

Who We Are:

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

eCommerce Consultant needed to join our team on a permanent basis, here at VML Enterprise Solutions.

Join VML, a leading global creative and tech company, and help shape the future of Commerce!

We're looking for a driven and ambitious Consultant with experience in sectors like FMCG/CPG, B2B, or Automotive to join our Business Consultancy team in London. You'll partner with top-tier clients (e.g., Coca-Cola, Ford, Nestlé), leveraging your eCommerce, digital and business expertise to deliver diverse projects across a range of digital channels (DTC, Social, Marketplaces, Retail).

Other core elements of this role will be:

• Collaborating with talented colleagues: You'll team up with experts across different disciplines to develop creative and effective solutions for our clients.
• Tackling exciting digital challenges: You're passionate about the ever-evolving world of digital and eager to help our clients navigate its complexities.
• Building strong client relationships:You'll be a trusted advisor, actively listening to client needs and proactively identifying opportunities to deliver additional value.
• Communicating clearly and effectively: You'll excel at interpreting unstructured briefs, breaking down complex problems and communicating solutions in a clear and concise way, even in ambiguous situations.

What you’ll be doing:

• Client Focus: Build strong relationships, understand client needs, and identify opportunities to deliver value. You'll be the bridge between the client and our team's expertise.
• Strategic Thinking: Provide strategic guidance, conduct business analysis, and develop compelling proposals and roadmaps. You'll bring clarity to ambiguous situations and solve complex challenges.
• Digital Expertise: Leverage your understanding of Commerce landscape and digital ecosystems to craft innovative solutions.
• Continuous Improvement: Stay ahead of industry trends and contribute to the development of our internal methodologies and services.
• Proactive Engagement: Be open to learning about clients and their challenges, anticipating their needs and offering proactive solutions, you'll add significant value to their business and build lasting partnerships.

You will have a client-side or consultancy background with experience in a minimum of 1-2 sectors (ideal sectors include retail, FMCG/CPG, B2B, automotive).

What we want from you:

• Prior experience with client-side or consultancy experience in eCommerce.
• Digital expertise in FMCG/CPG, B2B, or Automotive.
• Excellent relationship-building and communication skills.
• Strong understanding of digital technologies and selling/trading across multiple channels.
• A natural leader, you are ambitious and driven, continually seeking new challenges and opportunities to grow
• Proven problem-solving abilities and a passion for client success.
• Willingness to travel within the UK and potentially the EU.

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

We offer a great benefits package including hybrid working that works for everyone, a discretionary bonus scheme, training opportunities, competitive pension, medical insurance, life assurance, social events, opportunities to buy and sell holidays, family friendly policies, discounts with hundreds of retailers and much more.

Our personality and behaviours: We believe that we are what we do, not just what we say. Our shared values and behaviours show how to bring the VML Enterprise Solution's culture to life through the actions we all take every day:

• Connect Meaningfully
• Inspire Creatively
• Include Purposefully
• Approach Positively

Our brilliant, talented people are what makes VML Enterprise Solutions what we are. That’s why we look for people who go beyond and always push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

#LI-EMEA #LI-HYBRID

At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization—creators, doers, innovators, makers, and thinkers—who drive not just marketing, but meaningful experiences that resonate in every action and interaction.

VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X.

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