Consultant

Who We Are:

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

Consultant needed to join our team on a permanent basis, here at VML Enterprise Solutions.

The opportunity:

Are you a driven and ambitious consultant? Are passionate about all things eCommerce and digital? Are you eager to make a significant impact? Yes? We want to hear from you!

We're seeking a talented individual to join our Business Consultancy team and play a pivotal role in delivering exceptional results for our clients.

In this dynamic position, you'll have the opportunity to:

• Showcase your industry knowledge and rapidly acquire expertise in new areas.
• Bring your logical thinking and problem-solving skills to tackle complex challenges.
• Work on a diverse range of digital projects, contributing to the success of our business.
• Thrive as a self-starter, demonstrating your ability to take initiative and drive innovation.
• Access ongoing professional growth opportunities to help you reach your full potential.

Other core elements of this role will be:

• Collaborating with talented colleagues: You'll team up with experts across different disciplines to develop creative and effective solutions for our clients.
• Tackling exciting digital challenges: You're passionate about the ever-evolving world of digital and eager to help our clients navigate its complexities.
• Building strong client relationships:You'll be a trusted advisor, actively listening to client needs and proactively identifying opportunities to deliver additional value.
• Communicating clearly and effectively: You'll excel at interpreting unstructured briefs, breaking down complex problems and communicating solutions in a clear and concise way, even in ambiguous situations.

What you’ll be doing:

You will have a client-side or consultancy background with experience in a minimum of 1-2 sectors (ideal sectors include retail, FMCG/CPG, B2B, automotive).

Key responsibilities include:

Client Engagement & Relationship Management:

• Proactively contribute to client engagements: You'll have the opportunity to collaborate as part of a cross-functional team at some of our largest clients. You'll quickly learn how their businesses operate, bring your own expertise to the table, and serve as the gateway to the full spectrum of our business's knowledge and capabilities, identifying how we can help them succeed.
• Build relationships and trust: Key to your success is your ability to build strong connections with our clients and colleagues, working together to build trust, understand their needs and deliver amazing results.
• Contribute to growing our business: You'll play a role in identifying new ways to help our clients and bring in new business, through knowing all of our organisational capabilities.

Strategic Consulting & Solution Delivery:

• Contribute your expertise in e-Commerce and sector knowledge (e.g., retail, FMCG/CPG, B2B, automotive) to provide strategic guidance and solutions to clients.
• Confident communicator who can articulately ask questions and actively listen in order to get to the core of the client problem
• Being comfortable with ‘grey’, bringing clarity to ambiguous situations and utilising your problem-solving capability to quickly analyse different business problems and independently overcome obstacles.
• Conduct thorough business analysis, identifying pain points, opportunities, and areas for improvement.
• A good understanding of technologies that form a part of digital ecosystems, such as ecommerce platforms, CMS, PIM etc. as well as software delivery methodology including agile
• Develop and present compelling proposals, roadmaps, and presentations that clearly articulate value propositions and solutions.
• A good understanding of selling & trading across multiple channels (DTC, Social, Marketplaces, retail)

Continuous Improvement & Innovation:

• Proactively identify and implement process improvements to enhance team efficiency, output quality, and client satisfaction.
• Stay abreast of industry trends, emerging technologies, and best practices, incorporating relevant learnings into your work.
• Contribute to the development and refinement of internal methodologies, frameworks, and tools.

What we want from you:

• Experience in client-side or consultancy roles within the e-Commerce domain.
• Specialist sector knowledge in at least 1-2 areas, ideally including retail, FMCG/CPG, B2B, or automotive.
• Excellent relationship-building skills, with a knack for building rapport with stakeholders.
• Strong understanding of digital ecosystems and technologies, including e-commerce platforms, CMS, PIM, and agile software delivery methodologies.
• A good understanding of selling & trading across multiple channels (DTC, Social, Marketplaces, retail)
• Good problem-solving skills, with the ability to analyse a variety of business problems, think laterally, and develop creative solutions.
• Excellent communication and presentation skills, with the ability to articulate complex ideas clearly and concisely to both technical and non-technical audiences.
• Passion for client success and a commitment to exceeding expectations.
• Willingness to travel to client sites within the UK and potentially within the EU.

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

We offer a great benefits package including hybrid working that works for everyone, a discretionary bonus scheme, training opportunities, competitive pension, medical insurance, life assurance, social events, opportunities to buy and sell holidays, family friendly policies, discounts with hundreds of retailers and much more.

Our personality and behaviours: We believe that we are what we do, not just what we say. Our shared values and behaviours show how to bring the VML Enterprise Solution's culture to life through the actions we all take every day:

• Connect Meaningfully
• Inspire Creatively
• Include Purposefully
• Approach Positively

Our brilliant, talented people are what makes VML Enterprise Solutions what we are. That’s why we look for people who go beyond and always push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

#LI-EMEA #LI-HYBRID

At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization—creators, doers, innovators, makers, and thinkers—who drive not just marketing, but meaningful experiences that resonate in every action and interaction.

VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X.

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