Health Information Operations Manager

Datavant is a data platform company for healthcare whose products and solutions enable organizations to move and connect data securely. Datavant has a network of networks consisting of thousands of organizations, more than 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500+ real-world data partners.

By joining Datavant today, you’re stepping onto a highly collaborative, remote-first team that is passionate about creating transformative change in healthcare. We invest in our people and believe in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales. Datavant is a distributed, remote-first team, and we empower Datavanters to shape their working environment in a way that suits their needs.

As a Health Information Operations Manager, you will be at the forefront of this transformation, reporting directly to the Vice President of Operations. In this role, you'll lead efforts in Operations, Account Management, and People Leadership—key areas where your passion and expertise will drive success. You will thrive in a production-based environment, delight clients by exceeding expectations, and invest in a frontline team dedicated to our mission.

You will:

• Strategic Leadership: Partner with the Vice President of Operations to craft and implement strategies that enhance operational efficiency and align with Datavant’s overarching goals. Your leadership will be pivotal in driving transformative change within the organization.
• Operational Excellence: Spearhead continuous improvement efforts by implementing process improvements and leveraging technology to streamline operations, ensuring high-quality service delivery. Oversee the safeguarding of patient records, ensuring compliance with HIPAA standards, internal policies, procedures, and applicable federal and state laws.
• Account Management: Serve as the primary Account Manager for our customers, cultivating strong relationships and ensuring their needs are met. You will own the management of patient health record disclosures, working to delight clients, patients, requesters, and community healthcare providers with the goal to always exceeding expectations.
• Team Management: Mentor hourly staff and the supervisor team to support their professional development, cultivating a high-performing team culture. Create an environment of accountability and continuous improvement while ensuring adherence to company policies and procedures.
• Financial Oversight: Be responsible for P&L management, overseeing a budget of $4M+, ensuring optimal allocation of resources and adherence to financial targets.
• Cross-Functional Collaboration: Collaborate closely with various departments to ensure strategic alignment with business objectives and facilitate seamless data integration. Your role will be central in cultivating communication and cooperation across the organization.

What you will bring to the table:

• Healthcare Operations Expertise: At least 5 years of proven experience in healthcare operations management, with a focus on data-driven decision-making and a deep understanding of Health Information Management (HIM) practices. A Bachelor’s degree in Health Information Management, Business Administration, or a related field is preferred.
• Leadership and Team Development: A minimum of 5 years of strong leadership skills with the ability to inspire and manage teams effectively, including mentoring hourly staff and supervisors for professional growth. Demonstrated success in leading teams of 30+ members and frontline supervisors.
• Operational and Financial Acumen: Experience in P&L management, overseeing budgets of $4M+, identifying opportunities for cost savings, and revenue generation. Passion for identifying process improvements and providing innovative solutions.
• Compliance, Coordination, and Workflow Management: Expertise in ensuring compliance with policies, procedures, and applicable federal and state laws, including HIPAA standards. Proficiency in managing workflows to guarantee alignment with service contracts. Coordination experience with site management on complex issues is essential. Ability to oversee and optimize processes to maintain regulatory adherence while maximizing operational efficiency.
• Communication and Relationship Building: Excellent communication skills, capable of building strong relationships with internal and external stakeholders. Serve as the primary Account Manager to our customers, ensuring service delivery excellence.
• Technical Proficiency: Advanced knowledge of accurate data entry, office equipment, and procedures. Demonstrated expertise in navigating and utilizing a wide array of data applications and application interfaces. Proficiency in integrating and managing data across multiple platforms. Experience with Provider Care Solutions, Release of Information (ROI) processes, and various healthcare information systems is advantageous. Ability to quickly adapt to new software and technologies, ensuring seamless data management and interoperability across diverse systems.
• Flexibility, Mobility, and Operational Engagement: Willingness to travel as needed for multiple purposes, including site visits, operations reviews, and participation in training/development programs. This travel encompasses visits to various locations based on regional needs and organizational priorities. Ability to conduct thorough operational assessments, implement improvements, and deliver on-site training to enhance team performance and operational efficiency. Demonstrated adaptability in diverse work environments and commitment to continuous improvement through active engagement in field operations and professional development initiatives.

Bonus points if:

• You have prior experience in Release of Information (ROI) management, demonstrating your ability to handle sensitive data securely and efficiently.
• Hold RHIT (Registered Health Information Technician) or RHIA (Registered Health Information Administrator) credentials, showcasing your expertise in health information management.
• Possess a Master's degree in Health Information Management (HIM), Healthcare Administration (MHA), Business Administration, or a related field, highlighting your academic foundation in the industry. This advanced degree reflects a robust academic foundation and equips you with the strategic insight and leadership skills necessary to excel in a dynamic healthcare environment.
• Are certified in Six Sigma, indicating your proficiency in process improvement and quality management methodologies.
• Have experience with Provider Care Solutions, enhancing your capability to manage healthcare operations effectively.

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Even though this is a remote role, you may need to travel onsite. To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

Our compensation philosophy is to be externally competitive, internally fair, and not win or lose on compensation. Salary ranges for this position are developed with the support of benchmarks and industry best practices.

We’re building a high-growth, high-autonomy culture. We rely less on job titles and more on cultivating an environment where anyone can contribute, the best ideas win, and personal growth is driven by expanding impact. The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. The estimated salary range for this role is $76,000-112,000.

At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your responses will be anonymous and used to help us identify areas of improvement in our recruitment process. (We can only see aggregate responses, not individual responses. In fact, we aren’t even able to see if you’ve responded or not.) Responding is your choice and it will not be used in any way in our hiring process

This job is not eligible for employment sponsorship.