Client Support Specialist

About Us:

Woflow is the leading merchant experience platform that empowers technology platforms to onboard and manage their merchant data. By deploying AI and human-in-the-loop processes, we extract, enhance, and connect catalog and image data. To date, our platform has supported millions of businesses – from SMBs to enterprise retailers – in succeeding on platforms like Uber, Walmart, Square, DoorDash, Toast, Lightspeed, and many others.

We are looking for a Client Support Specialist who can bring expertise and dedication to supporting our clients and ensuring a seamless onboarding process onto our platform.

Role Overview:

As a Client Support Specialist, you will be responsible for onboarding merchants to our tech platform and providing ongoing support to American clients. You’ll play a vital role in ensuring client satisfaction by assisting with technical issues and fostering a positive user experience. This role requires an organized, proactive individual with outstanding communication skills and a customer-first mindset.

Key Responsibilities:

• Support merchants through a full end-to-end platform onboarding process, guiding them in adapting to our tool and troubleshooting any issues.

• Engage with clients via email and phone, ensuring all interactions are handled with professionalism and clarity.

• Respond to and resolve technical inquiries in a timely and efficient manner.

• Maintain accurate records of interactions and follow up to ensure client satisfaction.

• Collaborate with cross-functional teams to escalate and resolve complex issues.

Requirements:

• Experience: Minimum of 3 years in a customer support role, handling multiple communication channels (chat, email, and calls).

• Technical Support Background: Prior experience in technical support is required, with the ability to quickly understand and solve technical problems.

• Client Engagement: Proven experience supporting U.S. clients, with a focus on customer satisfaction.

• Language: Fluent in English, with strong written and verbal communication skills. You can break down and articulate complex ideas in simple, understandable ways.

• Organization: Highly organized with strong attention to detail. Have a great approach to high level accuracy within a deadline-driven environment.

• Adaptability: Comfortable working in a dynamic startup environment and taking ownership of client issues. You are highly proactive, curious, driven and self-sufficient.

Benefits:

• Fully remote full-time job - work from anywhere in the world!

• Competitive salary

• Initial training and continued team support provided.

• Grow with us as we grow!