Customer Support Specialist

Make an impact with a fast-growing tech startup company!

We are hiring a friendly customer support specialist to communicate with our customers and help solve problems. The ideal candidate will have a friendly demeanor and have 2+ years of customer service experience with a strong desire to help people.

You will need to be tech-savvy. Access to a quiet work environment, a smartphone, and a computer with reliable internet access is required. If you are empathetic and enjoy working with people you should apply now. We are looking for someone who can work full-time. Shifts may include nights and weekends.

Responsibilities:

• Answer customer’s questions and find solutions to meet their needs
• Communicate with customers and drivers via phone, text, chat, and email
• Maintain customer and driver satisfaction
• Report technical issues to the engineering team
• Report customer feedback to the management team
• Collaborate with other GoShare staff members

Experience:

• Associate’s degree or above preferred, but not mandatory
• 1-2 years of experience in customer service preferred, but not mandatory

Skills/Qualifications:

• Excellent verbal and written communication skills
• Good problem-solving, analytical thinking capabilities, and exceptional attention to details
• Problem-solver
• Ability to listen
• Bilingual a plus

Hours: Full-time, 40 hours per week. Operating hours 5am-9pm PST including weekends

Pay: The salary range for this role is $25,000 to $35,000 annually. A candidate’s final salary offer will be based on the candidate’s skills, education, and experience. This role is also eligible for in additional benefits including 401k, healthcare and paid time off.

Locations: San Diego, CA or Work From Home

Work remotely within the USA (preferred states below). If working from home you must have access to a reliable internet connection and working computer. This role is not eligible for US visa sponsorship.

Applicants from Alabama, Arizona, California, Colorado, Florida, Georgia, Idaho, Indiana, Louisiana, Maryland, Massachusetts, Michigan, Missouri, New Hampshire, New Jersey, North Carolina, Ohio, Oklahoma, South Carolina, Texas, Virginia preferred. Other states are considered on a candidate-by-candidate basis.