Client Support Specialist- Billing

Lyra is transforming mental health care, from start to finish. It begins with accessible and effective evidence-based mental health care provided by best-in-class coaches and therapists. As a result, our clients experience improved outcomes—feeling better, faster. Lyra was recently included in the Top Startups of 2021 by LinkedIn and Best Product by Forbes Healthcare Awards.

To scale access to effective mental health care, Lyra has an opportunity to help solve this problem by expanding its international offering to bring its leading comprehensive solution to more members around the world. The World Health Organization estimates a $1 trillion annual cost to the global economy due to loss in productivity from depression and anxiety alone. Play an active role in helping to solve this global crisis, and join us as we continue to grow.

About the RoleLyra Health is looking for a detail-oriented and highly motivated individual to join our team as a Client Support Specialist. This person will share responsibility with the team for responding to queries from Lyra clients and providing general support with billing questions, coordinating with the provider support team, and helping to troubleshoot issues.

We are looking for someone with a collaborative nature who is focused on clients and passionate about removing barriers to get clients the help they need. Must be able to work independently with a sense of urgency to manage day to day tasks.

Responsibilities

• Responsible for acting as a billing liaison between clients and company, resolving customer queries via phone and email while meeting productivity goals
• Follow up on returned claims, among other billing responsibilities
• Keep clients informed of billing and payment status
• Collaborate with internal billing teams and customer success as needed to resolve client cases
• Troubleshoot issues related to client accounts and collaborate with provider team to complete steps necessary to use health plan benefits
• Collaborate with technical teams to identify bugs and improve the client/provider experience
• Ability to work on a scheduled shift and holidays

Qualifications

• 1+ years experience in healthcare billing customer service
• Experience in healthcare and/or medical billing a plus
• Experience in medical billing setting in bank reconciliation, payment posting and patient billing, ability to read and understand EOBs helpful
• Experience with Zendesk, Salesforce, and/or JIRA a plus
• Excellent attention to detail
• Excellent written and verbal communication skills