QA / Customer Success Intern

About us

At Neverinstall, we are developing next-generation personal cloud computers that allow you to run any application from the browser without installing it on your device. It is an alternative to traditional desktop application usage. Here we are building a platform that will transform any graphical application into a web app. We aim to bring your applications where you need them, when you need them, and how you need them.

Use it yourself - https://neverinstall.com/spaces

Responsibilities

• Plan and test all features on the platform
• Come up with testing strategies to improve the experience on the platform
• Work closely with the team to understand the product and plan out an quality strategy
• Have a strong focus on quality and risk assessment throughout the product delivery lifecycle, identifying and implementing automation approaches as required
• Be the point of contact for Accounts and be responsible for the growth of the customer
• Assist customers with setting up events on the platform.
• Promote value through customer experience
• Analyze product usage and user feedback to understand customer needs and come up with product strategies
• Providing overall support to the clients by ensuring that all queries & concerns however they come in (intercom, e-mail, and slack) are addressed quickly & efficiently.
• Finding ICPs from the existing pool of users and generating leads.

Requirements

• Minimum of 1-2 years of experience in B2B & B2C Software sales or customer success.
• Experience handling global customers will be a plus.
• A proactive, goal-oriented team player. Work independently and pro-actively, take ownership of his/her work in a fast-paced environment
• Energetic, passionate, and honest individual with an appetite to grow.
• Strong communication skills
• Flexibility and agility to work with a start-up.