Customer Support Specialist

About Company:
Xindus is a X-Border Trade Enabler for SMEs. : Xindus OS, our technology platform, helps SMEs find global markets, manage order fulfilment, ship to the world, while managing trade compliance and financial flows. You can find more about us at www.xindus.net.

Job Title: Customer Support Specialist (Fresher)
Location: Delhi & Gurgaon

Job Type: Full-time

*Experience: * Freshers Welcome!

Job Overview:
Are you passionate about helping people and looking to kick-start your career in customer support? We’re looking for energetic, tech-savvy freshers to join our growing team as Customer Support Specialists! In this role, you’ll be the first point of contact for our customers, assisting them with product questions, troubleshooting issues, and ensuring they have a smooth, positive experience. If you're eager to learn, love problem-solving, and enjoy working in a fast-paced environment, this is the perfect role for you!

What You'll Do:

• Be the superhero customers rely on by answering their inquiries via phone, email, and chat.
• Learn how to handle a ticketing system and manage customer queries from start to finish.
• Troubleshoot and resolve customer issues with guidance from our experienced support team.
• Create support tickets for more complex issues and escalate them to the right teams.
• Keep customers updated on the status of their tickets, making sure they feel heard and valued.
• Gain hands-on experience with our products, becoming a go-to expert for our customers.
• Collaborate with other teams (like technical support, product, and sales) to find the best solutions for our customers.
• Provide feedback to the team about common customer issues to help improve our products and services.
• Be part of a fun, supportive, and collaborative environment where your ideas and growth matter!

Why You'll Love It Here:

• Get Real Experience from Day 1: No prior experience? No problem! You’ll learn everything on the job with support from a fantastic team.
• Learn and Grow: We offer continuous training, so you’ll develop strong communication, tech, and customer service skills that’ll be valuable throughout your career.
• Fun, Collaborative Team: Work in a positive, energetic atmosphere where your contributions are valued.
• Career Growth: Start your journey here, and you could grow into roles in tech support, sales, or even product management!
• Flexible Working Environment: We care about work-life balance, and we offer flexibility in working hours.
• Make a Difference: Every day, you’ll be helping real people and making a direct impact on their experience with our products.

Qualifications:

• A bachelor's degree in any field (or equivalent experience).
• A passion for helping others and a positive attitude.
• Strong communication skills—both written and verbal.
• Ability to learn quickly and adapt to new systems and processes.
• Tech-savvy with basic computer skills.
• Problem-solving mindset with attention to detail.
• Enthusiasm for working in a fast-paced, customer-focused environment.

What’s in it for You:

• Competitive starting salary
• Comprehensive training and mentorship program
• Opportunities for career growth and development
• Health and wellness benefits
• Paid time off and holidays A vibrant, team-oriented culture where new ideas are encouraged

How to Apply:
Excited to start your career with us? Send your resume and a short note on why you’d be a great fit to [email protected] with the subject line "Customer Support Specialist - Fresher." We can’t wait to meet you!

Join Us & Be Part of an Exciting Journey!.