Customer Success Associate

Company Overview

InspireOne Technologies (Master-O) is a B2B SaaS company that improves field force productivity through digital enablement. Our mobile-first sales enablement solution is leveraged by leading Banking, Insurance, Financial Services and Pharma clients to boost front-line sales productivity. Our product combines mobile technologies and backend as a service with game design, behavioral science, learning content, and big data.

At Master-O, our mission statement is to “Elevate Customer Interactions”.

We believe frontline executives in enterprises can generate more revenue & provide a differentiated customer experience if they are made more effective. To achieve that, companies rely on Master-O’s frontline readiness platform to continuously upskill, effectively enable and engage reps to enhance revenue generation.

With customers across Banks, Insurance, Pharma, Retail, FMCG, and Auto industries in over 20 countries, we now aim to further scale our implementations across more customers, industries, and countries while continuously improving the quality of our operations.

We’re expanding our business on the back of growing customer traction and improving go-to-market fitment. To successfully scale, we are looking for someone with 2 to 3 years of B2B SaaS-Customer Success experience, who aspires to become a major catalyst in elevating customer interaction in a fast-growing organization.

*Roles & Responsibilities: *

• Maintaining high levels of customer engagement and satisfaction with a focus on customer loyalty.
• Experimenting & developing engagement/retention strategies and measuring impact on an ongoing basis.
• Supporting customers via chat groups and improving user feedback.
• Supporting the internal team in driving customer success
• Executing & overseeing all client implementations and setting up / fine-tuning processes or workflows to scale client implementations.
• Identifying areas of cross selling/up selling in collaboration with the business development & product team.
• Having an eye for detail and being quality-conscious while interacting with clients

Who are we looking for?

• 2-4 years of relevant experience in Customer Service at scale.
• Graduate from Psychology Background (Preferred).
• Experience in managing social media pages.
• B2B experience in writing sharp but creative content.
• Strong understanding of digital analytics, campaign metrics, with the ability to generate, analyze and interpret data.
• Data-driven, proficient in MS Office, especially Excel.
• Knowledge in working on a Wordpress based site would be plus.
• Knowledge of Google Analytics, and SEO.
• Excellent written and verbal communication skills.