Technical Support Engineer (B2B Customer Success)

This role is at high growth startup providing secure video hosting to e-learning businesses and thus in high requirement in current market. Site is at www.vdocipher.com. Already in revenues , profitable with 3000+ business customers across 120+ countries. There is an existing experienced sales and support team, we are expanding it.

Salary range - 10 to 16 LPA (CTC=Gross), The wide range is to accommodate candidates based on actual experience and skillset.

• B2B Customer Support Role. (No cold calling/cold sales, only interested trial signup clients in consideration).
• Ability to understand the technical product in detail and explain it to e-learning and media businesses and make them customers.
• Troubleshoot product issues through tutorials and guides. Communication over whatsapp, email tickets and sometimes on video calls.
• Explain Pricing to customers.
• Conversation over tickets, emals , chat, call, online calls with customers.
• English proficiency is a must, we have 60% customers from outside India. Email conversations to customers is a large part of the role.
• Do zoom webinars/video calls to demo product to customers on regular basis.
• Prior experience in support/selling/business development is a bonus.
• Understanding of algorithms, coding is a bonus.

Hiring process:

1. CV screening
2. Short phone call
3. Video interview
4. 20 min psychometric test
5. Results