Customer Support

Company Name: ANS Commerce (A flipkart Group entity)

Position Name- Customer Support-Flipshop

o Location: Gurgaon (Full Time Job)
o Role and responsibilities:
▪ Respond to customer queries in a timely and accurate way, via phone, email or chat
▪ Identify customer needs and help customers use specific features
▪ Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
▪ Update our internal databases with information about technical issues and useful discussions with customers
▪ Monitor customer complaints on social media and reach out to provide assistance
▪ Share feature requests and effective workarounds with team members
▪ Inform customers about new features and functionalities
▪ Follow up with customers to ensure their technical issues are resolved
▪ Gather customer feedback and share with our Product, Sales and Marketing teams
▪ Assist in training junior Customer Support Representatives
o Skill set required: Good communication skills, street smart, analytical skills, documentation skill