Associate, Wholesale Operations

At WHOOP, we're on a mission to unlock human performance. WHOOP, a leader in the wearable tech space, empowers its members to perform at a higher level through a deeper understanding of their bodies and daily lives. The Wholesale Operations Associate will support building and expansion of WHOOP’s wholesale business, both domestically and internationally. In this role, you will be responsible for building and managing all processes related to demand planning, inventory management, and creating, analyzing, optimizing and reporting performance metrics.

RESPONSIBILITIES:

• Create and track wholesale purchase orders, executing on the agreed-upon SLAs with retail partners and identifying automation opportunities.
• Create, update, and analyze wholesale partnership performance metrics to optimize revenue and efficiency, overseeing metrics including inventory turn, in-stock rate, sell-through against goals, return rates, attach rates, and SLA adherence against retail partners’ metrics.
• Manage returns across retail partners, creating and optimizing a scalable S&OP process.
• Conduct ad-hoc analyses to troubleshoot issues ranging from turns-optimization opportunities, promotions performance analysis, distressed inventory call-outs, and SLA deviations.
• Liaise with retail partners’ demand planners to develop forecasts, launch assortment, and replenishment plans through partner communication and partner portal use/management.
• Support pitch decks for new retailers and act as the first point of contact for receiving new retail partners’ operational queries.
• Coordinate PO receipt, packout operations, palletization, and shipping with WHOOP’s 3PLs.

QUALIFICATIONS:

• 6 months to 1 year of experience in planning, operations, supply, logistics, e-commerce and/or analytics, demonstrated through applicable course-work, internship and/or a co-op experience.
• Has a problem solver mindset and thrives in ambiguity.
• Ability to work with cross-functional teams to align & achieve a common goal.
• Excellent communication (verbal and written).
• Data-driven with superb attention to detail.
• Loves getting into the weeds and being a hands-on problem solver.
• Strong time management skills - executes with pace and possesses a strong sense of urgency.
• Passion for fitness, health & technology is a plus.
• Willingness to travel (up to 20%).