Associate Adoption Consultant

As an Associate Adoption Consultant, you will design & deliver bespoke Adoption Plans for our customers to help them maximize usage & value from Contentsquare. The Adoption Consultant model is hybrid: from digital-led to in-person or 1-to-many. You will also support our “Focus Partners”, ensuring they can deliver value through Contentsquare to our shared network of customers.
The Adoption Consulting team sits within the Customer Success Strategy & Shared Services team at Contentsquare, supporting both enterprise & mid-market customers.

What you’ll do:

• Collaborate with key stakeholders to create, develop & refine adoption plans tailored for each of our new customers.
• Each Adoption Plan will be unique & will be tailored to the strategic objectives of the customer with whom you are engaging.
• Design & delivery of dedicated use case workshops to tailor enablement for the specific needs of the customer, as defined by the Adoption Plan.
• Interface with the Partner Sales Team to help craft an Adoption strategy for each predefined focus partner.
• Provide guidance and support to predefined focus partners in both utilizing Contentsquare and maximizing return on investment for our portfolio of shared customers.
• Collaborate with predefined focus partners to ensure alignment with their overall adoption strategy and facilitate their enablement, emphasizing use case-specific training and support.
• Partner with the Customer Education team to design, develop, and deliver 1-to-many initiatives, ensuring scalable and effective training programs for customers and partners.
• Contribute to developing educational resources and materials that align with adoption goals.
• Collaborate with stakeholders to understand key performance indicators (KPIs) related to adoption and onboarding effectiveness.
• Ensure accurate and timely data collection for the identified KPIs.
• Regularly assess and report on the effectiveness of adoption initiatives, making data-driven recommendations for continuous improvement.
• Collaborate with Customer Success, Sales, Mid-Market & Product teams to align adoption strategies with overall business objectives.
• Act as a bridge between different departments to ensure a cohesive and customer-centric approach to adoption.

What you’ll need to succeed:

• Bachelor’s degree or equivalent experience
• Demonstrated ability to ramp up quickly on enterprise software tools
• Excellent oral and written communications skills, as well as excellent presentation skills
• Strong work ethic, attitude, and follow through ability
• Be located in the Eastern Time Zone
• Ability to travel within North America (up to 25%)

What makes you stand out:

• Experience with HTML, CSS or tag management solutions
• Experience with App frameworks
• Experience with Digital Experience Analytics (DXA) and Product Analytics (PA) platforms
• Experience teaching or coaching others, in-person or virtual