Product Expert - Commercial Content

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Veeva is looking for a driven individual with life science industry experience in enterprise product management or software consulting to drive and support our Vault PromoMats and Vault Medical products.

As a Product Expert - Commercial Content, you will be part of the Product organization working similarly to an Outbound Product Manager, aligned to a specific product area and working closely with the broader product team, staying aligned and contributing to the product direction/roadmap. Product Experts are a lead voice in our online communities, customer meetings, and in-person events, and contribute to resources for both internal and external teams to realize the value of the innovation within that product area.

What You'll Do

• Be the product evangelist and provide subject matter expertise for Vault PromoMats and Medical applications
• Stay up to date with the latest features, capabilities, and roadmap direction
• Share product information, and best practices and educate customers on our Vault PromoMats and Medical applications through customer meetings and online communities
• Engage with customer stakeholders to share our product vision and roadmap
• Collect, dig into, and prioritize customer feedback and product gaps, and provide this input into release planning and roadmap direction
• Collaborate with the wider Product and Commercial Content teams to deliver product communication, such as release notes content, feature education, demo recordings, and online and in-person community meetings
• Provide support to all areas in the organization including Services, Strategy, Sales & Product Support

Requirements

• 5+ years in an enterprise product management or Life Sciences software consulting role
• Experience using and/or implementing Vault PromoMats or Vault Medical, other Vault applications would be considered
• Ability to understand and communicate technical requirements, preferences, and limitations to both business and technical audiences
• Experience interacting with customers and internal teams, both in-person and remote
• Strong analytical and communication skills; written, verbal, and formal presentation
• Self-directed team player with a positive attitude
• Willingness to travel up to 10%

Nice to Have

• Creating materials for technical & non-technical audiences
• An understanding of emerging industry best practices, trends, and/or standards
• Experience performing software demonstrations or conducting training sessions
• Experience managing an online community
• Understanding of DAM, MLR review, and US regulatory requirements

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Compensation

• Base pay: $55,000 - $22,5000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.