Director, Account Management

About EnerKnol
EnerKnol is the leading provider of regulatory intelligence, including research, data, and tracking software for North American energy markets.

Our core product, the EnerKnol Platform streamlines the search, discovery and real-time tracking of regulations across all federal, regional and state energy agencies and legislatures. The Platform is paired with EnerKnol Research, original analyst research, news feeds, maps and regulatory calendars to optimize the tracking of major decisions, policy trends, market opportunities, compliance rules, and more.

Subscribers use the EnerKnol Platform to track and search: Utility rate cases; Mergers and acquisitions, asset sales, other financial transactions at states, FERC; Renewable Portfolio Standards, climate regulations, PURPA, and other state and federal policies; Wholesale power, gas market rule changes across states; Retail power, gas market rule changes across states; Power purchase agreements, RFPs, integrated resource plans; Energy projects, including oil & gas, wind, solar, storage and transmission; Due diligence, market intelligence, competitive intelligence, and more.

EnerKnol is the source for regulatory insights and market intelligence into U.S. wholesale power markets, alternative energy, the oil and gas sector, electric vehicles, battery storage, smart grid, and beyond. EnerKnol is the standard language for energy policy data. Access to more than 40 million regulatory filings, and get tracking and alerts in real time.

The Opportunity
EnerKnol is seeking a Director of Account Management. In this role you will have the opportunity to immerse yourself in the exciting and constantly-evolving energy, environmental policy, and info-tech sectors.

As the Director of Account Management, your primary role is managing all aspects of customer relationships while building the function to drive a standardized, repeatable process of delivering great outcomes to customers. You will serve as the “face” of EnerKnol and will deliver an excellent customer service experience. You will coordinate team efforts in order to address customer requirements throughout their subscription term, including training, user support, and maintenance. You will also develop plans to maximize business opportunities with each customer in order to meet revenue targets.

Responsibilities:
Meet annual revenue target through customer renewals and upsells/expansion
Manage customer relationships for assigned company accounts
Standardize the Account Management process
Onboard new customers onto the platform
Maintain thorough and up to date knowledge on our platform, integrations, functionality, and overall roadmap

Desired Skills and Experience:
3+ years experience in B2B account management (preferably large enterprise SaaS)
Thrive in an environment of understanding customer problems and showcasing how a software solution solves them
High agency and a love of building processes from the ground up
Ability to prioritize, multi-task and perform effectively under pressure
Excellent listening, negotiation, and presentation skills
Strategic, results-oriented, team player