Senior Drayage Specialist

Who We AreArrive Logistics is a leading transportation and technology company in North America, having surpassed $2 billion in annual revenue with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual and collaborative environment. There’s never been a more exciting time to get on board, so read on to learn more and apply today!

Who We WantAt Arrive Logistics, we are committed to servicing our customers and exceeding their expectations. Our Sr. Drayage Specialist will play a key role in continued expansion of our Drayage service offering. You will be a drive force behind new asset capacity added to our offering. This role will be responsible for playing a key role in daily execution. This includes but is not limited to, supporting BD opportunities, onboarding, booking, & managing key Carrier relationships.

What You'll Do

• Develop and execute a sales strategy to drive carrier acquisition and retention
• Build and maintain strong relationships with existing and prospective carrier partners
• Drive revenue growth by negotiating contracts with carriers to create a competitive advantage for Arrive
• Address and resolve any issues or disputes that arise with carriers, ensuring high levels of service and customer satisfaction
• Identify opportunities to expand on value-added and specialty carrier services - Transload facilities, ISO or Flexi Tanks, flatracks, heavy haul
• Collaborate with internal teams to ensure seamless integration and support for carriers when onboarding new accounts
• Provide exceptional customer service and support to carriers and our customers, addressing any issues or concerns promptly
• Monitor and analyze carrier performance metrics to identify where we need to scale back or expand on a carrier’s market share
• Ability to lead or participate on customer sales calls as the subject matter expert
• Have a pulse on current market conditions to identify trends and opportunities while providing insights to the sales team

Qualifications

• You are a self-motivated and adaptable with at least 3-5 years of 3PL Drayage experience
• You have a builder mindset and are driven by results
• Bachelor's degree preferred
• Strong communication skills, as the candidate will be interfacing with many different parties each day
• Must possess strong problem-solving skills
• Ability to multitask in a fast-paced environment.

The Perks of Working With Us

• Take advantage of excellent benefits, including medical, dental, vision, life, and disability coverage.
• Invest in your future with our matching 401(k) program.
• Build relationships and take part in learning opportunities through our Employee Resource Groups.
• Enjoy office wide engagement activities, team events, happy hours and more!
• Leave the suit and tie at home; our dress code is casual.
• Work in the heart of downtown Chicago, IL!
• Take advantage of our transportation reimbursement program and make your way to work via the train, bus, car or bike! There are CTA and L train stops walking distance from the office and you can store your bike safely inside of the building.
• Sweat it out at the LifeStart gym in our office building that includes brand new Peloton bikes, top-of-the-line equipment and personal training options.
• Maximize your wellness with free counseling sessions through our Employee Assistance Program
• Get paid to work with your friends through our Referral Program!
• Get relocation assistance! If you are not local to the area, we offer relocation packages and have a Candidate Engagement Specialist who can answer any questions.